Be an Early Applicant
We organize and mobilize the world’s ITOps and DevOps data.
The Role
Serve as the technical bridge between BigPanda and customers to design, demo, and implement AIOps/observability integrations. Lead discovery, POCs, workshops, and technical presentations; support onboarding, troubleshooting, documentation, and cross-functional collaboration to drive platform adoption and influence product roadmap.
Summary Generated by Built In
Location requirements:
Remote based role. Open to candidates in the United Kingdom.
About the Role:
BigPanda is the leading AIOps platform, helping enterprise IT Operations teams automate incident detection, triage, root cause analysis, and resolution across complex hybrid-cloud environments.
As a Solutions Engineer, you will serve as the technical bridge between BigPanda, prospective customers, and strategic accounts. You'll work closely with Sales, Customer Success, Professional Services, Product, and Engineering teams to design and demonstrate solutions that solve real-world operational challenges.
In this role, you will combine deep technical expertise in observability, IT Operations, incident management, cloud platforms, and integrations with strong consultative and communication skills. You'll help customers understand how BigPanda fits into their ecosystem, guide them through proof-of-concepts and onboarding, and ensure they achieve meaningful business outcomes through successful adoption of the platform.
This role is ideal for someone who enjoys solving complex technical problems, working directly with customers, and influencing both product direction and customer success.
What you will do:
- Design and implement customer-specific solutions leveraging BigPanda's event ingestion, enrichment, correlation, and incident-sharing capabilities.
- Architect integrations between BigPanda and customer environments, including observability platforms, cloud services, ITSM tools, collaboration systems, and custom applications.
- Lead technical discovery sessions to understand customer environments, operational challenges, and business objectives.
- Deliver technical demonstrations, workshops, and proof-of-concepts that showcase the value of BigPanda's platform.
- Act as a trusted advisor to customers, helping them adopt best practices and identify new use cases that drive operational efficiency and business value.
- Collaborate closely with Customer Success and Professional Services teams to ensure smooth transitions from proof-of-concept to production deployment.
- Present technical and business value propositions to both technical and executive stakeholders, including SRE, NOC, IT Operations, and executive leadership teams.
- Gather customer feedback and market insights, partnering with Product and Engineering teams to influence roadmap priorities and product improvements.
- Support customers in troubleshooting integration, deployment, and adoption challenges.
- Develop and maintain technical documentation, integration guides, and solution architectures.
What skills and experience you’ll bring to BigPanda:
- 4+ years of experience as a Solutions Engineer, Sales Engineer, Technical Consultant, Software Engineer, or similar customer-facing technical role.
- Experience working with enterprise SaaS platforms, preferably in AIOps, observability, monitoring, ITSM, ITOM, or incident management domains.
- Strong hands-on experience with AWS cloud platform.
- Experience designing and implementing integrations using REST APIs, webhooks, and modern integration patterns.
- Proficiency in JavaScript and TypeScript, with the ability to build prototypes, integrations, and automation workflows.
- Strong understanding of enterprise IT Operations, observability ecosystems, incident management processes, and operational workflows.
- Ability to translate complex technical concepts into clear business value for both technical and non-technical audiences.
- Excellent presentation, communication, and stakeholder management skills.
- Proven ability to lead customer-facing technical discussions and influence decision-making across multiple organizational levels.
- Consultative mindset with strong discovery skills, able to identify customer needs and propose tailored solutions.
- Experience collaborating cross-functionally with Sales, Product, Engineering, Customer Success, and Professional Services teams.
Nice to Have:
- Experience with observability and monitoring platforms such as Datadog, Dynatrace, New Relic, Splunk, AppDynamics, or similar solutions.
- Familiarity with ITSM and incident management platforms such as ServiceNow, Jira Service Management, PagerDuty, OpenText, or similar tools.
- Understanding of CI/CD pipelines, change management processes, CMDBs, and service mapping concepts.
- Experience working with large enterprise customers in highly regulated or complex operational environments.
- Knowledge of AIOps concepts, event correlation, noise reduction, and automated incident response.
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive Equity
- Remote-first environment
- Generous PTO where you accrue roughly 25 days per calendar year
- Eight (8) paid holidays throughout the year
- Comprehensive health benefits where BigPanda covers your premiums for Private Insurance
- UK Pension Scheme through NEST
- #PandaParent support with fully paid leave options
- Family Planning/Fertility Benefit
- Financial planning services
- Employee learning & development budget
- Values-based recognition (Quarterly and Annually)
- Social community & ERG programs
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Please note that visa sponsorship is not available for this position.
BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
Skills Required
- 4+ years experience as a Solutions Engineer, Sales Engineer, Technical Consultant, Software Engineer, or similar customer-facing technical role
- Experience with enterprise SaaS platforms, preferably in AIOps, observability, monitoring, ITSM, ITOM, or incident management
- Hands-on experience with AWS cloud platform
- Designing and implementing integrations using REST APIs, webhooks, and modern integration patterns
- Proficiency in JavaScript and TypeScript to build prototypes, integrations, and automation workflows
- Strong understanding of enterprise IT Operations, observability ecosystems, incident management processes, and operational workflows
- Ability to translate complex technical concepts into clear business value for technical and non-technical audiences
- Excellent presentation, communication, and stakeholder management skills
- Proven ability to lead customer-facing technical discussions and influence decision-making across organizational levels
- Consultative mindset with strong discovery skills to identify customer needs and propose tailored solutions
- Experience collaborating cross-functionally with Sales, Product, Engineering, Customer Success, and Professional Services teams
- Experience with observability platforms such as Datadog, Dynatrace, New Relic, Splunk, or AppDynamics
- Familiarity with ITSM and incident management platforms such as ServiceNow, Jira Service Management, PagerDuty, or OpenText
- Understanding of CI/CD pipelines, change management, CMDBs, and service mapping concepts
- Experience with large enterprise customers in highly regulated or complex operational environments
- Knowledge of AIOps concepts, event correlation, noise reduction, and automated incident response
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
BigPanda is the only Event Correlation and Automation platform built for domain-agnostic AIOps. We transform how IT teams prevent outages and resolve incidents by turning data into insights and action. Without BigPanda, IT Ops and DevOps teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. Fortune 500 enterprises such as Intel, Cisco, United, Nike, Marriott and Expedia rely on BigPanda to prevent outages, reduce costs, and give their teams time back for digital transformation. BigPanda helps organizations take a giant step towards Autonomous IT Operations by turning IT noise into insights and manual tasks into automated actions. BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, Battery Ventures, Greenfield Partners and Insight Partners. Visit www.bigpanda.io for more information.
Gallery
