The Role
As a Solutions Engineer, you'll provide technical and operational support during pre-sales and implementation phases, documenting client requirements and managing expectations to deliver scalable ecommerce solutions.
Summary Generated by Built In
The Opportunity Responsibilities
Guided by our values - Own It, Champion Simplicity, Win as One, and Debate then Commit - we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.Why join us
As a Solution Engineer within ESW’s Global Delivery Service team, you’ll play a pivotal role in bringing global ecommerce solutions to life. You’ll partner closely with clients and internal teams across the full onboarding journey - from pre‑sales discovery and solution scoping through implementation and go‑live - using a consultative approach to turn complex requirements into seamless, scalable solutions.
This role offers the opportunity to work at the intersection of technology, client engagement, and international commerce, supporting a specialized sales team and helping some of the world’s leading brands succeed globally.
- Provide technical and operational support to sales during the client pre-sales phase of the engagement process.
- Document client solution requirements concisely and accurately using provided tooling, ensuring full clarity for product and implementation teams.
- Work with Product Owners to complete high-level client requirements for input into product development requests.
- Provide input into client implementation schedules, ensuring all requirements are delivered for the client.
- Manage client expectations in line with product and functionality release schedules.
- Report on the progress and overall health of assigned client projects.
- Manage the client relationship from pre-sales phase through to project launch.
- 4+ years’ experience in a solution engineering role or a relevant sales and technical client support role within an ecommerce or development environment.
- Bachelor’s degree in Business, Technology, Engineering, or a related field.
- Knowledge of B2C ecommerce solutions, processes, and technology, including web stores, payments, and distribution platforms.
- Strong communication and stakeholder management skills, with the ability to effectively partner with both internal teams and external clients.
- A structured approach to specification, documentation, and planning.
- Ability to lead consultative workshops with clients to determine the best-fit solution.
- Proven capability to handle and set realistic client expectations.
Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.
Guided by our values - Own It, Champion Simplicity, Win as One, and Debate then Commit - we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.
- Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
- Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
- Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.
ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.
#LI-hybrid #LI-LK1
Skills Required
- 4+ years experience in a solution engineering role or relevant sales and technical client support role
- Bachelor's degree in Business, Technology, Engineering, or related field
- Knowledge of B2C ecommerce solutions, processes, and technology
- Strong communication and stakeholder management skills
- Structured approach to specification, documentation, and planning
- Ability to lead consultative workshops with clients
- Proven capability to handle and set realistic client expectations
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
At ESW, we believe that every shopper in every country should have seamless access to their favorite brands. Our innovative software, extensive logistics infrastructure, and cross-border expertise have empowered some of the world’s most iconic brands to grow internationally while delivering a seamless, localized online shopping experience. ESW’s modular solution gives online retailers control over the end-to-end international customer journey – from checkout to returns. Learn how we can help you sell global but feel local: www.esw.com
