Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
Read more about Front's expansion into Chile!
Front is looking for a Solutions Engineer to join a world-class Solutions & Services organization. As a Solutions Engineer, you’ll develop deep technical product expertise and play a critical role in defining, designing, and implementing creative product solutions that expand the reach of Front’s platform to connect and interface with 3rd party applications and systems.
The Solutions Engineer partners closely with Account Executives during the pre-sales phase, acting as the primary technical contact for our most significant and strategic prospects. This role involves collaborating cross-functionally with various internal stakeholders. Daily tasks may include strategizing with Account Executives on product demos, presenting ROI analyses to C-level executives, managing pilot projects, working with product teams to influence new feature development, and leading webinars for virtual audiences. The Solutions Engineer is essential in bridging technical expertise with client needs to drive successful outcomes.
Customers are unpredictable by nature, therefore, a successful candidate needs to be able to thrive in an environment that’s more dynamic than most. If you’re excited by the idea of helping customers maximize and realize value, this just might be the role for you!
What will you be doing?Partner with Account Executives to engage with our top prospects and ensure they maximize the value they’re receiving from Front, aiming to close new business deals
Work with customers to understand and validate technical requirements
Customize and deliver product demonstrations that are focused on highlighting the unique value and benefits tailored to the client’s specific needs
Act as the technical project manager for pilot projects, ensuring they meet client expectations
Collaborate with product teams to influence the development of new features based on customer feedback
Pitch and implement AI-powered customer service solutions, leading hands-on proofs of concept (POCs) that validate value, performance, and real-world impact for prospective customers.
Understand Front’s API inside and out so you can come up with creative solutions and confidently guide customers through them
4-7 years of solutions engineering or architecture preferably at a SaaS company with complex workflow automation products or customer support platforms
Proven success in partnering with sales teams, preferably in an enterprise SaaS capacity
Experience working with or integrating AI-powered features and the ability to explain their value and limitations clearly to both technical and non-technical audiences.
Strong understanding of software design principles.
This role is hybrid, expected to come in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer
Competitive salary
Fully covered health insurance - medical, dental and vision
Generous paid time off
Mental health support with Workplace Options
Family planning support with Maven
Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
Skills Required
- 4-7 years of solutions engineering or architecture experience
- Experience in a SaaS company with complex workflow automation products
- Proven success in partnering with sales teams, preferably in an enterprise SaaS capacity
- Experience with AI-powered features and ability to explain them
- Strong understanding of software design principles
What We Do
We are a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Why Work With Us
Being a Fronteer is something special. The company was founded on the idea that people could be happier at work. Over the years, our company has grown and expanded globally in Paris, Dublin and Santiago. However, our core mission still persists and is the foundation of our values and our culture.
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