The Role
The Solutions Engineer resolves complex platform issues, supports client configurations, engages with technical partners, and maintains internal documentation.
Summary Generated by Built In
Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing.
We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.
The Advanced Technical Solutions (ATS) team is the deepest technical resource within Innovid's Solutions & Innovation organization, serving as the final escalation point across the client lifecycle — from pre-sales through implementation and sustained platform success — engaging across commercial, operations, product, engineering, and ecosystem partners. The Solutions Engineer is a senior technical contributor on this team and the go-to authority for complex platform situations that exceed standard support. This is not a frontline role — you step in where others stop, find the non-obvious answer, and bring a solutioning mindset: not just yes or no, but "yes, and here's how" or "not that way, but here's what will work." Your primary focus is Innovid's Ad Delivery Platform — omni-channel ad serving, DCO, creative management, and reporting and insights across open web, CTV, mobile, and native.
We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.
The Impact You'll Make:
Expert Technical Escalation
- Serve as the advanced escalation point for complex platform issues that exceed the resolution capacity of earlier support tiers
- Diagnose and resolve high-stakes situations across ad serving, DCO, creative management, reporting, tracking, and measurement
- Surface thematic patterns across escalations that point to systemic issues or broader platform opportunities
- Stay composed and drive clear resolution paths during active remediation scenarios
Client Lifecycle Support
- Provide advanced technical perspective during pre-sales and new business cycles, beyond the scope of Solutions Consultants or Sales Engineering
- Support implementation and activation phases to ensure technically sound, scalable configurations from day one
- Identify when custom or non-standard approaches are required and route or scope accordingly
- Join client and partner calls when advanced technical depth is needed — pre-sales, implementation consultation, upsell or cross-sell
Platform & Partner Engagements
- Support integrations across the advertising ecosystem — DSPs, SSPs, measurement partners, publishers, creative, data, and identity partners
- Engage on API-related questions and integration scenarios, connecting platform capabilities to external systems
- Contribute to platform projects and advanced use cases that extend standard product functionality
Collaboration & Internal Partnership
- Serve as a technical escalation and advisory resource for Operations, Client Success, Solutions Consultants, and sellers
- Partner with Product and Engineering to communicate platform feedback and advocate for solutions rooted in real client scenarios
- Engage Solutions Architecture and Custom Solutions Engineering when scenarios require scoped development or custom tooling
Knowledge, Documentation & Enablement
- Maintain and contribute to internal documentation and knowledge bases that power scalable support
- Share learnings proactively to help the broader team resolve issues faster and with more confidence
- Identify opportunities to automate, optimize, and improve how the team operates
What You'll Bring:
Required
- +4 years of experience within similar roles
- Advanced English skills
- Strong understanding of internet and web technologies: HTTP/S, DNS, cookies, pixels, tags, data flows, and the digital advertising ecosystem
- Ability to diagnose complex technical problems across large or ambiguous data sets and identify non-obvious root causes
- Excellent communication skills — able to engage technical and non-technical stakeholders at all levels of seniority with confidence and clarity
- Analytical and process-oriented mindset with a track record of structured problem solving and accountable delivery
- Comfort operating in a dynamic, fast-moving environment where priorities shift and high-stakes situations require quick, clear thinking
- Collaborative instincts with the ability to build strong internal and external relationships
Preferred
- Experience in advertising technology — ideally with exposure to ad serving, programmatic, DCO, or related platform environments
- Hands-on experience with APIs (REST), tag management, and third-party integrations
- Familiarity with scripting or light coding (JavaScript, Python, or similar) — useful for technical troubleshooting and solution exploration
- Exposure to CTV, mobile, or omni-channel ad delivery environments
- Experience working across DSPs, SSPs, measurement vendors, or other ecosystem partners
- Curiosity around applied AI and emerging tools as a means to solve problems and scale team capabilities
What We'll Offer:
- Unlimited Vacations
- Monthly Inflation updates
- Lunch Credit
- OSDE 410 as medical assurance
- English lessons
- Gym coverage
- Internet coverage
- 1 extra paid month for primary & secondary birthing caregivers
- Learning & Development - Tools and Training
- Hybrid & flexible working model - nice offices in CABA with endless snacks & beverages
- High visibility roles with a tremendous amount of growth potential
- Global team and cross-company collaboration unlike anywhere else!
There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.
Skills Required
- 4 years of experience within similar roles
- Strong understanding of internet and web technologies
- Ability to diagnose complex technical problems
- Excellent communication skills
- Analytical and process-oriented mindset
- Comfort operating in a dynamic environment
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Innovid powers connected TV (CTV) advertising streaming, personalization, and measurement for the world’s largest brands. Through a global infrastructure that enables data-driven personalization, real-time decisioning, scaled ad serving, and accredited measurement, Innovid offers its clients and partners streamlined solutions that optimize the value of advertising investments across screens and devices. Innovid is an independent platform that leads the market in CTV innovation, powered proprietary technology and exclusive partnerships designed to fuel the future of TV advertising. NYSE: CTV Headquartered in New York City, Innovid serves a global client base through offices across the Americas, Europe, and Asia Pacific.
Why Work With Us
Our family-centric, generous, daring, and unbeatable team is the key to our continued success in our quest to change how audiences experience advertising. We are people first, united through the knowledge, care, passion, and generosity we all share. We are unbeatable with a powerful positive spirit that embraces challenges and change. Join us!
Gallery
.png){kind=logo}
