Every day, the Technical Solutions team at Mural makes sure that we're not just "built for the Enterprise" - we are "built for your Enterprise." Through skilled discovery, we aim to grasp the true underlying problems our customers face and design solutions that hit the mark the first time around, always keeping security and scalability in mind. Our work is instrumental in driving mutual success for our customers and Mural. However, we don't do it alone; we're part of an amazing, diverse, and fun, extended group including Sales, Customer Success, Product, Engineering, Marketing, Legal, and Security & Compliance.
YOUR MISSIONYou'll play a pivotal role in our team, working closely with our potential and existing customers. You will excel in performing discovery, crafting creative and best-practice solutions that deliver immediate and future business value as our customers scale with us. You'll be seen as a reliable source of knowledge, trusted by customers and colleagues alike.
Cultivate a deep understanding of our products to effectively tackle the unique and varied issues our customers may encounter.
Partner closely with Account Executives to perform business value oriented discovery.
Develop and deliver compelling product demonstrations that showcase business value and outcomes.
Establish deep and trusting relationships with crucial stakeholders (including senior leaders) at the customer's organization, particularly in IT, Procurement, Security, Legal, and Compliance.
Collaborate closely with cross-functional partners in Security & Compliance, Product Management, Engineering, and Legal to respond to RFPs and Security Questionnaires.
WHAT YOU'LL BRING
4-7 years of experience in solutions/sales engineering and technical implementation
Comfortable working primarily within Central European Time (CET) and traveling occasionally within EMEA for key customer engagements.
Fluent (C1/C2 or native-level) German and professional-level English, with the ability to confidently lead discovery sessions, deliver product demonstrations, and manage technical, security, and compliance discussions in both languages.
Exceptional written communication skills with strong attention to detail, particularly when preparing technical documentation, RFP responses, and security questionnaires.
Deep understanding of how SaaS products are designed, built, and implemented, with experience advising customers on integrations and RESTful APIs.
Experience navigating enterprise security, compliance, and legal environments, including familiarity with regulatory frameworks such as GDPR and other data protection standards, and systems related to user lifecycle management, data retention, eDiscovery, auditing, and monitoring.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Skills Required
- 7+ years of experience in solutions/sales engineering and technical implementation
- Ability to work primarily within Central European Time (CET) and travel occasionally within EMEA
- Fluent (C1/C2 or native) German and professional-level English
- Exceptional written communication skills and strong attention to detail for technical documentation, RFPs, and security questionnaires
- Deep understanding of SaaS architecture, integrations, and advising on RESTful APIs
- Experience with enterprise security, compliance, and legal environments including GDPR, user lifecycle management, data retention, eDiscovery, auditing, and monitoring
What We Do
Mural is a collaborative intelligence company. We connect teams to unlock their potential, increasing the innovation capacity of the enterprise. Mural creates a culture of effective collaboration — where everyone is connected, contributing, and empowered to deliver business-driving outcomes. The Mural Collaborative Intelligence System™ centers around a digital whiteboard collaboration space, where teams work together in real-time or asynchronously. Consulting, innovation, product, information technology, and executive leadership teams collaborate visually with Mural, using guided visual methods and Facilitation Superpowers™ features to connect and innovate. Joining forces with the LUMA Institute, Mural is also transforming how teams work together with a mission to introduce millions to collaboration design. Collaboration design is a new discipline that brings relational intelligence and psychological safety to group interactions — taking aim at isolation and disconnection and helping teams solve problems together with playful, provocative methods of visual thinking. Coming in late 2022, Mural aims to launch the Collaboration Design Institute™ (CDI). The CDI™ will offer training, curriculum development, certification, research, and consultation for professional collaboration designers. Mural is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, Microsoft, GitLab, Steelcase, Thoughtworks, and Atlassian.
Why Work With Us
Every day, we work together in a product that’s designed to cultivate creativity, empathy, and open-mindedness. We are committed to building a team where people of all races, genders, and orientations feel seen, heard, and valued. We strive to be the most equitable employer out there. Come join us and see what it’s like to grow with a diverse team!
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