Position Summary:
At managed.com, we're a remote-first, global team. We're also AI-first, so finding practical ways to use AI is part of every role here.
As the Solutions Engineer, you will act as a key technical liaison between partners and internal teams, helping design, implement, and support business and information systems solutions across Hostopia and HostPapa platforms. You will work closely with Product, Engineering, Operations, Support, Sales, and Project Management teams to assess partner requirements, guide integrations and migrations, and ensure successful technical delivery and onboarding.
What you’ll do- Gather, analyze, and document partner business and technical requirements across integrations, migrations, reporting, and platform configurations
- Evaluate partner technical environments and recommend scalable, efficient solution approaches
- Lead technical discovery sessions, solution design discussions, proof of concepts, and implementation planning
- Support API integrations, email and web services implementations, migrations, and onboarding activities
- Collaborate with Product, Engineering, Operations, Support, and Project teams to align scope, dependencies, timelines, and technical requirements
- Translate partner needs into technical tasks, project plans, and implementation documentation
- Deliver technical presentations, walkthroughs, demonstrations, and enablement sessions for partners and stakeholders
- Provide guidance on solution architecture, integrations, implementation strategies, and technical issue resolution
- Support ongoing partner relationships by troubleshooting technical and operational challenges as needed
- Stay informed on relevant technologies, products, hosting platforms, and industry trends
- Support other tasks or projects as assigned to meet team and business needs
- Experience working in Solutions Engineering, Technical Consulting, Sales Engineering, Technical Account Management, or similar customer-facing technical roles
- Strong understanding of technical solution design, integrations, implementation planning, and systems analysis
- Experience working with APIs, web services, migrations, onboarding projects, or platform implementations
- Ability to manage technical discussions with both technical and non-technical stakeholders
- Strong communication, documentation, presentation, and relationship-building skills
- Analytical and problem-solving mindset with strong organizational skills
- Familiarity with hosting, telecommunications, cloud services, email platforms, or web services environments is considered a strong plus
- Comfortable managing multiple projects, stakeholders, and technical priorities simultaneously
- Ability to quickly learn new technologies, systems, and partner environments
- Willingness to travel occasionally for partner discovery, implementation, or enablement activities when required
What we offer:
- Remote-first work, with team members across many countries
- Competitive pay, benchmarked against the markets we hire in
- Room to grow, with real ownership of your work and support for professional development
- Flexibility in how and when you work, within the core hours your team needs
- Access to the AI tools you need to do your work, and the room to experiment with them
About us:
Managed.com is the company behind a family of specialist brands spanning business technology, infrastructure, and channel commerce. These include HostPapa, ColoCrossing, Hostopia, CloudBlue, and LogoMaker. Each brand serves its market through its own products and customer experience. Together, we are bringing those strengths closer to create more connected experiences and help businesses build, operate, and grow in the AI era.
Our culture is built on trust, respect, and doing work that matters to our customers. As our brands come together, there's real room to grow into new roles and new areas of the business.
Managed.com is an equal-opportunity employer. We value the range of backgrounds, perspectives, and experiences across our team, and we hire and promote based on skills and contribution.
We're committed to providing accommodations for people with disabilities at every stage of the hiring process. If you need an accommodation, let us know, and we'll work with you to meet your needs.
Compensation Range: $80,000 to $129,000 CAD annually
Skills Required
- Experience working in Solutions Engineering, Technical Consulting, Sales Engineering, or similar roles
- Strong understanding of technical solution design, implementations, and systems analysis
- Experience with APIs, web services, migrations, and onboarding projects
- Strong communication and relationship-building skills
- Familiarity with cloud services and web services environments
What We Do
About HostPapa HostPapa is a privately-owned company headquartered in Burlington, Ontario. HostPapa also has locations in 11 other countries around the world. At HostPapa, we consider every one of our customers to be a part of our family. That's why our motto is "Let Papa take care of you!" We understand that our customers' websites are important and that they need to be able to count on us to ensure that their service is not interrupted. We have established a solid foundation to offer hosting solutions and cloud services for small and medium-sized businesses that are reliable, easy-to-use, and customer service-oriented, all for a low cost. At HostPapa, we value our customers and recognize their need for outstanding customer service. We are not satisfied until our customers are! With HostPapa you get: Feature-rich hosting packages Money-back guarantee FREE domain registration Uptime guarantees Online knowledgebase / support Help with using the tools / getting set up Ecommerce capabilities Free apps With HostPapa you can depend on: Dedicated customer service Quality equipment Maximum guaranteed uptime Highly functional tools for administration The leading feature set available Secure and reliable backups A solid and honest business partner Careers at HostPapa A career at HostPapa is fun, laid back, rewarding and challenging. We offer continuous learning and opportunities for career advancement. If you think you have the skill-set to work with us and love to work in a fast-paced environment, then HostPapa is definitely the place for you! It is our goal at HostPapa to help our employees advance in their careers. By adopting an ongoing, hands-on learning environment, our employees are continuously growing and expanding their knowledge. We believe that employee education and training are essential, not only for our staff but also for our customers.
