Solutions Engineer

Essential Duties and Responsibilities

• Understand customer needs: Analyze a client's current technology and business goals through effective technical discovery and needs assessment techniques.
• Design solutions: Utilize your technical expertise to recommend solutions and specific configurations to support customer needs and goals.
• Provide effective pre-sales support: Work closely with sales team members to facilitate new business by building and delivering compelling product demonstrations, providing technical guidance, and creating proofs-of-concept.  Essentially, “own” the technical win.
• Offer technical expertise: Answer complex technical questions during the sales process, which can range from explaining how a system works to more complex discussions about implementation.
• Collaborate with product teams: Act as a bridge between the customer or prospect and the product/engineering teams relaying customer feedback, feature requests, and pain points to help shape future product development.
• Support implementation: As needed, collaborate on the initial setup and configuration of the solution for the client and provide support during trials.
• Provide consistency in the customer experience: Facilitate knowledge transfer and handoffs between sales, implementation, and client services.

Who You Are and How to Thrive at CCT

• You are passionate; you throw your energy and conviction into the work you do.  
• You are naturally curious; you have an innate desire to understand people and help solve their problems.
• You are collaborative; you thrive in environments where people work together to create winning solutions.
• You have a commitment to self-development and personal growth; you pursue your personal and professional interests with energy and enthusiasm.
• You assume positive intent; you believe your teammates and customers come from a place of good intention.

Requirements

• 5+ years of pre-sales, consulting, or solutions engineering experience; or similar tenure in other technical, client-facing roles
• Expertise in analytics products and/or BI tools/platforms
• Experience with data analytics methodologies and data science
• Hands-on experience with web applications, APIs, data integrations, and software architecture
• Excellent problem-solving and communication skills (being able to take technically complicated concepts and explaining them in layman terms)
• Exceptional verbal communication and presentation skills to multiple buyer personas (including executives)
• Adept at building strong, lasting relationships with decision-makers at all organizational levels within clients and prospects
• Ability to handle a fast-paced environment and continuously re-prioritize, while maintaining a constant focus on participating in the sales process