Solutions Engineer

Posted 2 Days Ago
Be an Early Applicant
Hiring Remotely in United States
Remote
130K-155K Annually
Mid level
Blockchain • Software
The Role
The Solutions Engineer role involves technical coordination for partner integrations, providing post-launch support, creating documentation, and cross-functional facilitation to ensure successful integrations and upgrades within the OP Stack ecosystem.
Summary Generated by Built In

OP Labs is the team building the technology behind Optimism, the leading blockchain infrastructure provider powering 65% of all Layer 2 transactions. Our open-source OP Stack enables developers and enterprises to launch scalable, secure, and customizable onchain networks with ease. Backed by a16z, Paradigm, and others, OP Labs has raised over $175M to drive the next generation of onchain innovation.

What are the role responsibilities?

  • Partner integration & upgrade stewardship

    • Own technical coordination for chain integrations, upgrades, and migrations across partner chains

    • Define and guide partners through upgrade and integration readiness paths

    • Coordinate timelines, dependencies, and expectations across internal teams and external partners

  • Partner-facing technical support & triage

    • Serve as the primary technical point of contact for OP Stack partners post-launch

    • Provide high-signal guidance on OP Stack architecture, configuration, and operational excellence

    • Triage partner issues and route them to the appropriate internal engineering stakeholders

  • Cross-functional facilitation

    • Act as connective tissue between engineering, product, governance, partnerships, and growth teams

    • Translate complex technical changes into partner-ready guidance and communication

    • Represent partner constraints and operational realities during planning, releases, and upgrades

    • Drive clarity and accountability when ownership spans multiple teams

  • Documentation, enablement & ecosystem signal

    • Produce partner-ready technical documentation, guides, and templates

    • Create and maintain upgrade playbooks, SOPs, and readiness checklists

    • Improve consistency, discoverability, and reuse of partner knowledge

    • Route structured feedback on adoption blockers and ecosystem risk to product and engineering

What skills do you bring?

  • Technical Skills

    • Past programming or engineering experience

    • Strong technical foundation in blockchains and experience with Solidity

    • Experience guiding partners through integrations, upgrades, and operational changes in production environments

    • Ability to provide high-signal guidance on system architecture, configuration, and operational best practices

  • Partner Support

    • Experience supporting customers or partners in a post-sales technical role (e.g. Solutions Engineering, Solutions Architecture, Technical Account Management, Integration Engineering, or similar)

    • Comfortable serving as the primary technical point of contact for external partners

    • Strong judgement in technical triage, prioritization, and escalation

  • Communication & Collaboration

    • Ability to translate complex technical concepts into clear, partner-ready guidance

    • Strong written communication skills, with experience producing technical documentation, playbooks, or runbooks

    • Proven ability to coordinate across multiple internal teams and external stakeholders without direct authority

    • Ability to represent partner constraints and operational realities in internal planning and execution

What will you like about us?

  • We take care of our employees. Competitive compensation, fully paid medical, dental, and vision, and a 4% 401K match.

  • We take pride in the accomplishments of our teammates and support each other in doing the best work of our careers.

  • Our team is a diverse group of people from varied backgrounds. We cherish our eclecticism and consider it a great strength.

  • We’re fully remote, deeply engaged, highly skilled, and like to have fun.

  • We think long-term. Our founders have been scaling Ethereum since 2015.

  • Learn more about our interviewing here!

We are aware of fraudulent individuals falsely claiming to represent OP Labs in recruitment activities.
Please note:

  • All official communication will come from an @oplabs.co email address, or from a verified Linked profile.

  • We will never ask for payment, banking information, or personal identification details at any stage of our hiring process.

  • All current openings are listed exclusively on our official careers page and linked from our verified social profiles.

  • If you’re ever unsure about a communication that claims to be from OP Labs, please contact us directly at [email protected] to verify authenticity.

Your safety and trust are very important to us. Thank you for helping us prevent fraud.

Top Skills

Blockchains
Solidity
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The Company
69 Employees
Year Founded: 2019

What We Do

Everybody and their mother working on blockchains loves the word “decentralization”. On a broad, world-changing scale, we can all agree that it’s important. Yet, when we zoom into the specifics of how to build this decentralized world, we find many diverse approaches. Whether it’s defi, identity, art, healthcare, or anything in between, a single dependency unites each dream for the future: scalability.

We at OP Labs are building the critical infrastructure to address this need -- a protocol called Optimism -- an extension to Ethereum that scales both its technology and philosophy and enables orders of magnitude more performance. Ethereum will enable the greatest change in human coordination since the birth of the internet, and through the Optimism protocol, OP Labs is here to help bring it to the masses.

Join a team that is passionate about solving complex problems by exploring (and/or expanding) the boundaries of technology! We are a remote first company with local hubs where teams can co-work IRL, when safely able to do so. We aim to grow quickly, so come help us build! :-)

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