Solutions Engineer

The Solutions Tribe builds high-value, repeatable industry solutions on the Xceptor platform, combining domain depth with engineering discipline to deliver fast customer outcomes. We operate with an AI-first PDLC: agents draft configuration, tests, documentation, and runbooks; humans set intent and constraints, verify, and approve to a production bar.

As a Solutions Engineer, you design, configure, and deliver production grade solutions on the Xceptor platform. With the aim of driving down time-to-value for our customers. You take ownership of the work from specification through implementation and deployment. Delivering high quality work with increasing autonomy and support the evolution of our repeatable solutions portfolio.

You use AI tooling and delivery patterns to accelerate configuration, testing, documentation, and quality assurance, while staying accountable for correctness, usability, and control.

You will work closely with senior engineers and the principal engineer to shape solutions, learn the standards, and increase your scope and independence over time. This role exists to help the tribe ship high-quality solutions quickly and consistently, while developing your skills in an AI-first engineering environment.

Mission Delivery 

• Delivers well-scoped features and technical tasks end-to-end, with support from senior engineers when needed. 
• Breaks work into small increments, keeps PRs focused, and communicates progress and risks early. 
• Clarifies requirements and constraints before building; asks questions early to avoid rework. 
• Builds solutions that meet the tribe’s bar for correctness, maintainability, and operability. 

AI-First Delivery System (How we build): 

• Uses AI routinely to accelerate delivery (analysis, testing, documentation) 
• Validates AI-generated output, never accepting them blindly. 
• Applies verification discipline appropriate to scope: unit tests, automated tests where relevant, edge cases, and basic threat/abuse considerations. 
• Contributes improvements to templates, data patterns, and workflows. 

Technical Delivery: 

• Configures robust, reusable solutions on the Xceptor platform. 
• Works effectively with SQL: writes safe queries, understands indexing basics, and performance trade-offs. 
• Works confidently with structured and semi structured data (XML, JSON, CSV, Excel). 
• Produces automated tests aligned to the solution’s design (unit/configuration tests where applicable). 
• Keeps documentation current, accurate, and useful with AI drafting, ensuring accuracy and usefulness. 

 Quality, Security & Production Readiness (Speed with Control): 

• Meets the tribe’s quality expectations. 
• Builds automated test cases for new functionality. 
• Fixes issues quickly when identified. 
• Understands and follows safe release practices. 

 Collaboration & Culture: 

• Collaborates effectively in a cross‑functional Scrum team. 
• Partner with other teams and stakeholders to identify high value use cases that extend and improve the solutions portfolio.value use cases that extend and improve the solutions portfolio. 
• Shares progress proactively, asks for help when needed, and supports teammates.  
• Demonstrates continuous learning, adopts feedback quickly and applies it to future work.  
• Helps create a positive, high-tempo team culture aligned to Xceptor values.  

 Key Competencies 

 Technical: 

• Strong logical and analytical problem‑solving skills. 
• Hands‑on experience working with XML and SQL, with the ability to reason about data quality and transformation logic. 
• Solid Excel skills are advantageous. 
• Comfortable working with CI/CD, code reviews, and automated testing practices. 
• Excellent technical communication skills, including the ability to explain complex ideas to non‑experts. 
• Demonstrated ability to take solutions from specification through implementation and deployment with a strong quality and usability mindset. 

 AI-First Engineering (Must Have): 

• Uses AI as a routine delivery partner to accelerate implementation and analysis, validating AI‑generated outputs through tests and review. 
• Follows established delivery patterns, templates, and guardrails to keep delivery fast, consistent, and safe. 
• Shows strong judgement about when to ask for support and incorporates feedback quickly into future work. 

 Non Technical: 

• Accountable and delivery‑focused; communicates clearly, early, and often. 
• Collaborative and receptive to feedback; actively contributes to a positive team culture. 
• Pragmatic and quality‑minded: balances pace with correctness, risk, and control. 
• Customer‑aware mindset suited to regulated, mission‑critical financial environments. 

• Strong academic background, including a degree in a STEM subject discipline, or equivalent experience
• Experience delivering data‑driven solutions - ideally 2-5 years in Solutions Engineering, Business Analysis, Data Engineering, or a related field.
• Experience implementing solutions that include data ingestion, transformation, validation, enrichment, or workflow logic.
• Exposure to software development concepts (e.g., C#/.NET or a similar language) is beneficial but not mandatory.
• Practical experience working with XML, SQL, and structured/semi‑structured data.
• Evidence of strong engineering fundamentals and ability to learn quickly in a fast-moving environment.

This role is measured on outcomes and how they’re achieved: faster delivery, production-grade quality, and controlled change.

• Flow: DORA (lead time, deploy frequency, change failure rate, MTTR)
• Quality: Quality Health Indicator (defect escape, time to resolve, severity trend, etc)
• DX: Developer Experience Score (shipping friction, golden path usability)
• AI leverage: throughput up without rework/escapes; high adoption of AI workflow & golden paths
• Assurance: automated gates coverage (tests/security/observability/performance) and review effectiveness (low rollback/rework)
• Production & controls: SLO attainment, incident/severity trend, and audit-ready traceability of changes/approvals
• Behaviours: AI-first by default (uses agents effectively, follows guardrails, verifies outputs); strong ownership; learns fast; control-aware decisions.

• Personable and approachable, with an enthusiastic, motivational nature and a passion for excellence.
• Operates with integrity and accountability; sets a high bar while creating an environment where others can succeed.
• Culturally aware and inclusive; collaborates respectfully across disciplines and backgrounds.
• Drives continuous learning, personally and across the tribe, embracing modern practices including AI-enabled delivery.

We believe great ideas come from everywhere — and that the best teams are made up of people with different backgrounds, experiences, and perspectives. At Xceptor, we’re committed to building a workplace where everyone feels welcome, valued, and empowered to be themselves.

We know that not everyone ticks every single box in a job description — and that’s okay. If you’re excited about this role and think you could make a difference, we’d love to hear from you. Your unique skills and experiences might be just what we need, even if you don’t meet every requirement.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees — regardless of race, gender identity, sexual orientation, age, disability, religion, or background.

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