We are seeking experienced Solutions Engineers to support our sales and client experience teams with the in-depth product knowledge and understanding required to help schools realize the full value of Faria products and services. You will be responsible for using Faria products to craft unique solutions to schools’ needs, offering in-depth training and guidance to schools, and collaborating closely with sales and client experience teams to drive new revenue and increase retention.
You will bridge the gap between product and customer, ensuring solution fit, smooth onboarding, and continued product value.
Key Responsibilities:
- Product Demonstrations: Own the best practices of product demonstrations, step in to assist sales representatives with complex demonstrations, and provide internal training and refresher courses to our sales force as needed.
- Tailored solutions: Leverage our the capabilities of our software systems and work to design workflows that address each school’s unique needs and goals; serve as a problem-solving thought partner to our schools and teams.
- Close the Feedback Loop with Product Management Teams: Capture market patterns and feature gaps by working closely with schools by understand their pain points; work closely with the product management team to inform the product roadmap. Stay informed of all the latest product releases and how they can impact new schools and existing schools.
- Regional Market Insights: This role is regionally focused in order to ensure adaptation and adjustment to needs of schools in the region. You wil l master local nuances and how our products should adapt in specific contexts.
Requirements
- Excellent communicator with positive, proactive “can-do” attitude – sees the possibilities in what our products can do;
- Deep understanding of at least one Faria product – the ins and outs of specific features, how they interrelate with one another, and how to problem-solve detailed requests;
- Ability to effectually break down complex requirements into solution capabilities, benefits, and best practices;
- Thrives in customer-facing settings – enjoys talking with educators and supporting schools;
- Deep understanding of K-12 schools and their unique challenges;
- Strong track record of cross-departmental collaboration.
* For Solutions Engineers in APAC / China, fluent Mandarin skills are also required.
DISCRIMINATION DECLARATION
All qualified applicants will be considered for employment without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.
Please note: Only shortlisted candidates will be contacted due to a high volume of applicants.
Benefits
- PTO for vacation, sick leave, public holiday, and other life events.
- Monthly health and wellness allowance
- Talent development activities
- Unlimited books budget
- Various employee recognition programs and company-sponsored social events
- Office lunch & team socials
- Friendly atmosphere & team socials
ABOUT FARIA EDUCATION GROUP
For over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education. Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries. We are committed to driving transformative experiences for learners, educators, and families globally.
Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply), and school-to-home communications (SchoolsBuddy). With an unwavering commitment to innovation, our technology meets rigorous data protection and security standards, ensuring first-class training and support.
Through our innovative online schools (Pamoja and Wolsey Hall), we provide comprehensive educational experiences with IB Diploma and Cambridge online courses, delivering high-quality education to schools and homes worldwide.
Join us in our commitment to transforming education and empowering communities worldwide.
https://www.faria.org/careers
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What We Do
Faria Education Group is the trusted partner of over 10,000 schools and 4 million students in 155 countries worldwide. A leader in international education systems and services, Faria offers integrated support across all aspects of curriculum management, teaching and learning, admissions, school-to-home, online courses, revision and professional development. With rigorous standards for data protection and security, first-class training and support, and an unwavering commitment to innovation, Faria's technology suite is built for the modern international school. Connect with us to explore our services, including ManageBac, OpenApply, Atlas, SchoolsBuddy, Pamoja, Oxford Study Courses and MiniPD.
