The Role
As a Solutions Engineer, you'll lead technical onboarding and integration for key customers, collaborating with internal teams, and ensuring customer success through effective communication and issue resolution.
Summary Generated by Built In
ABOUT US
At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.
Longevity Opportunity Vision Enjoy the game!
ABOUT YOU
We are looking for a Solutions Engineer who is customer-obsessed, technically savvy, and highly collaborative to join our Solutions and Customer Success team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to serve as a technical lead for key customers, drive smooth product integrations, and champion customer success initiatives.
Strong technical systems knowledge, communication skills, and cross-functional coordination abilities are essential, along with experience in technical customer-facing roles. The ability to anticipate stakeholder needs, proactively resolve technical challenges, and clearly bridge communication between technical and non-technical teams will be key to your success in this role.
If you’re passionate about building trust through seamless technical execution and love empowering customers through thoughtful onboarding, integration, and support, we would love to hear from you!
RESPONSIBILITIES
- Passion for technology and customer obsession are key for success in this role
- Serve as the technical lead for key customers, managing onboarding, integration, and ongoing success activities.
- Partner closely with the core engineering team, and product teams to understand the product architecture, APIs, features and how they map to customer needs.
- Own and manage customer product launches, ensuring all technical components and dependencies are delivered smoothly.
- Partner closely with customer success managers to ensure all technical issues are making progress, blockers are being addressed, and resolutions are happening to ensure seamless communication and build customer trust.
- Lead structured and timely follow-ups, ensuring all technical action items are tracked, documented, and delivered.
- Act as a bridge between technical teams and non-technical stakeholders, clearly communicating between customer needs.
- Anticipate and manage stakeholder expectations, escalate risks early, and proactively resolve potential issues.
- Regularly share customer feedback and pain points with product development teams to improve products and make the customer journey easy.
QUALIFICATIONS & SKILLS
- Bachelor’s degree in Engineering, Computer Science, or a related technical field.
- 4–5 years in a technical customer-facing role (e.g., Solution engineer, sales engineer or technical evangelist).
- Solid understanding of technical systems, software infrastructure, and operational workflows.
- Excellent communication skills, both written and verbal, with an emphasis on clarity, structure, and accountability.
- Proven ability to coordinate across multiple departments, manage competing priorities, and deliver results in a structured and timely manner.
- Self-starter with a collaborative mindset and a proactive, can-do attitude.
- Experience working in global, multicultural environments and across time zones.
- Software Development experience (understanding CI/CD pipelines, SDLC process, etc.)
- Background in B2B SaaS, enterprise platforms, or infrastructure-focused products. (preferred)
- Familiarity with APIs, cloud infrastructure, AI tools and technologies. (preferred)
- Experience with Agile methodologies and tools such as Jira and Confluence. (preferred)
- Experience supporting multi-region deployments or customer launches. (preferred)
- Strong English communication skills. (preferred)
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Solutions Engineer, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements
Handling sensitive financial information/managing budgets/accessing funds
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact [email protected].
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to [email protected].
Top Skills
Ai Tools
APIs
Ci/Cd
Cloud Infrastructure
Confluence
JIRA
Sdlc
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The Company
What We Do
Xsolla's video game business engine helps game developers and publishers operate more efficiently and sell more games. Serving only the video game industry, Xsolla caters to businesses from indie to enterprise, with solutions that solve the complexities of distribution, marketing, and monetization so developers, publishers, and platform partners. Our goal is to increase your audience, sales and revenue.
Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.
