Solutions Engineer

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences. 

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

LivePerson is seeking a Solutions Engineer (SE) to join our Enterprise Technical Services (ETS) team. You will be a trusted advisor on technical solutions and provide technical insight into LivePerson’s product capabilities.  You will deliver analysis, development and consulting services to our enterprise clients.

At LivePerson, we're inspired by energetically working together and providing outstanding customer service.  We believe that meaningful connections enable a deeper level of trust and appreciation among all of us at LivePerson, and these connections empower us to execute quickly and achieve truly outstanding results.  We also strive to ensure our products help our brands create meaningful connections with their customers. 

Fast-paced, innovative, and entrepreneurial, we view our global workplace as a single community, strengthened by our values of personal ownership and commitment to helping others.

You will: 

• Deployment – setup, develop, configure and test all technical assets according to the scope and timelines of a customer’s project plan and program requirements
• Product Extensions – identify applicable use cases and business needs for LivePerson capabilities and successfully deploy them into our customers’ accounts
• Technical Product Expertise - on the suite of LivePerson solutions and capabilities, acting as a trusted advisor on all LivePerson technical solutions and offerings
• Design – develops best practice designs on configurations and solutions to meet technical requirements of a customer's program and/or deployment.   
• Development – work with LivePerson product and R&D groups to create feature extensions for our brands.

Key Areas of responsibility:

• Educating the customer on “how to’s” and technical capabilities of LivePerson solutions
• Support kickoff on deployment process and methodology
• Serve as the first point of contact for technical information around security, performance and deployment practices for customers. 
• Advises customer technical resources on implementing LivePerson solutions in their environments, and supports customer testing
• Supports Presales team to build demo environments for prospective client opportunities
• Proof of concepts and feasibility assessments for integrations

You have:

• BS or BA degree, or equivalent experience.
• 3+ years’ experience in overall IT design, development, deployment experience.
• Ability to operate in a fast-paced, dynamic environment, with the ability to work well in a team
• Like solving complex industry-related problems
• Love of automating processes and systems 
• Strong verbal and written communication skills
• Ability to simultaneously manage multiple commitments
• Must be conversant with common and popular web development technologies and practices, such as: JavaScript, Node.JS, HTML, REST APIs
• Familiarity with mobile development (iOS or Android) is a plus
• Experience with collaborating with clients’ software developers
• Experience in designing and building SaaS integration solutions
• Experience with GenAI, Prompt engineering is a plus
• Experience with Voice Solutions is a strong plus for this role.

Benefits: 

• Health: medical, dental, vision and wellbeing.
• Time away: vacation, dependent care, holidays, wellness days, and more
• Health: Medical, Dental and EAP.
• Time away: 28 days holiday + up to 5 Care Days.
• Financial: Workplace Pension Scheme, Employee Stock Purchase Plan.
• Family: Paid Parental Leave, maternity support.
• Development: Access to internal professional development resources.
• Additional: Group life insurance, exclusive perks and discounts and more.
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact [email protected]