Solutions Engineer

The user interface for universal knowledge capture. We want every atom of information that our users need to be at their fingertips. 

Designed to be generally capable– it can tackle even the most complex tasks, citing answers over any amount of sources.   By showing its work, Hebbia empowers users to collaborate with AI on each step and validate responses instead of blindly trusting them.  Our mission is to put capable AI in the hands of 1 billion people by 2030.

As a Solutions Engineer at Hebbia, you’ll operate at the intersection of sales, product, and engineering to help enterprises purchase, adopt, and expand high-value AI workflows. Your work will directly impact revenue and customer success by designing tailored solutions for major enterprise clients across Financial Services, Law, Insurance, and more. 

You’ll lead technical evaluations, configure custom AI-powered environments, and play a critical role in proving out Hebbia’s value to stakeholders — often in high-stakes, document-intensive workflows. This is a deeply collaborative, client-facing role for someone who loves solving complex problems with cutting-edge technology.

This role is based out of our New York City office in Soho.

• Solution Design: Architect tailored, AI-powered workflows and demos that solve critical customer pain points — including prompt design, document configuration, and use-case implementation
• Proof of Concept Execution: Own the technical side of evaluations from end to end — design, scope, deploy, and iterate on POCs to drive adoption
• Live Demos & Technical Discovery: Partner with AEs in live demos, discovery sessions, and technical deep dives across multiple verticals
• Cross-Functional Collaboration: Act as the connective tissue between prospects, product, and engineering to influence roadmap priorities and close feature gaps
• Workflow Innovation: Continuously learn and develop new approaches for augmenting unstructured data intensive workflows with LLM technology
• Voice of the Customer: Serve as a trusted technical advisor, translating customer needs into scalable solutions and long-term partnerships

• 5+ years in a technical, customer-facing role (solutions engineering, sales engineering, implementation, product consulting, etc.)
• Bachelors degree in STEM concentrations preferred 
• Skilled in translating customer pain into product solutions; thrives in ambiguous and high-stakes environments
• Strong communicator — able to simplify complex technical topics for a range of audiences
• Confident running live demos, technical discovery calls, and AI landscape discussions
• Familiar with enterprise deal cycles and working alongside sales teams
• Experience working with AI, data, or complex information systems is a strong plus
• Natural collaborator with a high bias for action and customer empathy
• High level of autonomy and self-starter

Compensation

In consideration of market analysis and relevant factors, the compensation range for this position is set between $150,000 and $200,000 OTE. However, adjustments outside of this range may be considered for candidates whose qualifications significantly differ from those outlined in the job description. 

Life @ Hebbia

PTO: Unlimited
Insurance: Medical + Dental + Vision + 401K + Wellness Benefits
Eats: Catered lunch daily + doordash dinner credit
Parental leave policy: 3 months non-birthing parent, 4 months for birthing parent
Fertility benefits: $15k lifetime benefit
New hire equity grant: competitive equity package with unmatched upside potential

#LI-Onsite