What you will do:
- Be a bridge between business and technology - you'll dive deep into business needs, understand processes, find improvement opportunities, and translate them into impactful solutions
- Become the Zowie AI product expert - capable of finding non-obvious ways of achieving customers' objectives
- Lead advanced product configuration as well as customer onboarding and implementation projects
- Work with customers’ technical teams to implement dedicated integrations with their systems
- Work with our Customer Success Team to improve Zowie’s business value to existing customers
Ideally, you’ll bring with you:
- A customer-first attitude
- Great communication skills to understand customer needs deeply and explain complex technical issues in simple terms
- Proven experience in business processing mapping and working with senior stakeholders in large organizations
- Ability to write accurate data retrieval and mapping JS scripts
- Great problem-solving skills
- Well organized and with solid project management skills
- High proficiency in English (both spoken and written)
- Excitement about the power of AI tools
- High degree of ownership and autonomy
It’ll be awesome if you have:
- Experience working with APIs (REST, GraphQL, SOAP web services, etc.)
- Data analysis skills
- Experience working with low-code platforms or SaaS environment
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What We Do
Buying online should feel like walking into your favorite local shop: personal, friendly and easy. Zowie’s mission is to recreate offline shopping experiences online - but better.
We’re hiring! We’re growing fast, remote-first, and focused on winning as a team. Check out our open roles.
Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology.
- Free analysis of your automation potential | Know what you’re buying!
- Free omnichannel inbox | Get savings on tech.
- Tons of integration | Connect with Shopify, Magento, Klaviyo, Zapier and take your automation to the next level.
Use Zowie and…
1. Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%.
2. Care – enables agents to resolve complex cases and increase CSAT by 12%.
3. Sell – detect buying intent and convert up to 40% more clients
