At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.
OneSpan is looking for a Solutions Engineer to join our Australian team. The “Solutions Engineer” is responsible for all pre-sales as well as post-sales and customer support activities in Australia. This is a unique opportunity for a self-motivated Solution Engineer to help develop and shape the OneSpan business in the ANZ market.
Job Descriptions
- Meet and present customers with OneSpan security solution
- Showcase and demonstrate OneSpan products during customer visits or security exhibitions
- Understand and analyze customer needs and propose solution using OneSpan products
- Prepare and deliver Proof of Concept using OneSpan products to meet customer needs
- Response to Request for Information or Request for Proposal
- Provide technical consultancy and product support to customers during project implementation and testing phases
- Prepare project documentation such as Design Specification, Sequence Diagram and etc
- Collaborate with project manager or steeling committee
- Provide first level customer support service to customers
- Investigate and understand problems faced by customers
- Troubleshoot and provide problem resolution if available
- Escalate problems to product specialist if necessary
- Provide timely update to customers on the ongoing troubleshooting status
Job Requirement
- Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent
- Minimum of 3 years working experience in information security software and in a customer facing role
- Basic understanding of different mobile technologies, operating systems, cloud computing and others
- Working knowledge in Android, Java, C/C++ and REST programming languages
- Practical knowledge of information security fields such as strong authentication, access control, mobile security and others will be advantage
- Excellent social skills and team player
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What We Do
OneSpan enables financial institutions and other organizations to succeed by making bold advances in their digital transformation. We do this by establishing trust in people’s identities, the devices they use, and the transactions that shape their lives. We believe that this is the foundation of enhanced business enablement and growth.
Why Work With Us
OneSpan offers the best of both worlds – a solid foundation that only an established global enterprise can provide, with the energy and creativity of an innovative start-up. In every role at OneSpan, you’ll contribute to the success of the most advanced security and e-signature technologies, and have opportunities to grow.
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