Solutions Engineer

We're on a mission to empower builders.

• Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 10,000+ companies, including Anthropic, Cursor, PayPal, Coinbase, X, and over 20% of the last YC batch.

• Small team, huge impact: We’re only 28 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.

• Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

This is a strategic, customer-facing role designed to accelerate customer implementation and maximize adoption of Mintlify. You'll be responsible for managing the onboarding process for our largest enterprise customers while also overseeing external implementation agencies to ensure consistent quality and efficiency.

This role works cross-functionally with sales, customer success, and our CEO to ensure enterprise customers achieve rapid implementation and value realization.

• Drive continuous improvement of Time-to-Value (TTV), capacity, and overall onboarding experience

• Manage relationships with external implementation agencies to scale our migrations capacity

• Build and configure customized documentation experiences for our most strategic customers

• Create custom components and solutions tailored to enterprise customer needs

• Track and report on completed onboardings, identifying opportunities for process optimization

• Serve as a technical liaison between our largest customers and internal teams

• Gather and communicate customer feedback to inform product development priorities

• Experience in customer-facing technical roles with a track record of managing enterprise implementations

• Proven ability to manage external vendors or agencies to deliver technical solutions

• Proficiency with web technologies (HTML, CSS, JavaScript) to help customers customize their documentation

• Comfortable with prompt engineering to analyze, write, or action customer requests

• Strong eye for design and attention to detail - you'll help customers transform their current docs experience into an enjoyable content management platform

• Experience defining and improving metrics around implementation efficiency and Time-to-Value

• Excellent project management skills with ability to handle multiple complex onboardings simultaneously

• Strong communication skills to effectively work with both technical and non-technical stakeholders

Competitive compensation and equity | Free Ubers

20 days paid time off every year | Health, dental, vision

401k or RRSP | Free lunch and dinners

$420/mo. wellness stipend | Annual team offsite