Solutions Engineer

Secur-Serv, a Scantron Corporation company, is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. 

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada. 

Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

• We have a generous benefits package for our full-time employees, which includes an EPO medical plan option, HSA medical plans that go with employer contributions to an HSA Account, dental, vision, company-paid life insurance, and company paid short- and long-term disability coverage.

• Plan for your future with Scantron’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.

• Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.

• Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, and New York

POSITION SUMMARY
Our Solutions Engineer serves as the technical expert within a sales team, working closely with clients to understand their needs and demonstrate how a company's products or services can solve their challenges. This role is a hybrid of technical and sales responsibilities, requiring in-depth product knowledge and strong communication skills.
ESSENTIAL RESPONSIBILITES

• Collaborate with the sales team to identify and understand client needs and business objectives.
• Develop and present tailored product demonstrations, proof of concepts, and technical presentations to prospective clients.
• Ask questions and listen so you can produce an accurate picture of customer requirements and propose customized solutions using the company's products and services.
• Serve as the primary technical resource during customer interactions, answering product-related questions and addressing technical concerns.
• Design product trials or pilots, help to ensure smooth implementation and technical validation for customers.
• Work closely with product management and engineering teams to provide customer feedback and suggest product improvements.
• Provide post-sale technical support and ensure successful product deployment and integration.
• Maintain a deep understanding of the company’s products, industry trends, and competitive landscape to offer the best technical solutions.
• Create technical documentation, including proposals, solution designs, and customer-specific configurations.
• Attend industry events, conferences, and webinars to stay updated on the latest technology trends.

REQUIRED SKILLS/EXPEREIENCE/EDUCATION

• Bachelor's degree in computer science, Engineering, Information Technology, or a related field, or;
  
  • 5 Years of experience working in this role at an MSP accepted in lieu of a degree.
• Strong understanding of cloud computing, SaaS, networking, or software development concepts.
• Ability to simplify complex technical solutions and communicate them effectively to both technical and non-technical audiences.
• Hands-on experience with technical platforms or software solutions (Windows Server, Windows Desktop, Mac OS, Microsoft Products & Azure, Backup and disaster recovery, ConnectWise platforms, product sourcing sites, Auvik).
• Excellent problem-solving skills, with the ability to think creatively to address customer needs.
• Strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
• Willingness to travel as needed for client meetings and events.

PREFERRED SKILLS/EXPERIENCE

• Experience with CRM or sales enablement tools such as ConnectWise.
• Experience with scripting, process development, and system integrations.
• Prior experience in a customer-facing role, particularly in a sales or technical consulting environment.
• Certifications in relevant technologies (e.g., AWS, Google Cloud, Cisco, Microsoft platforms and products, VMWare).

PHYSICAL / MENTAL REQUIREMENTS

• Sit Frequently at a desk
• Frequent fine hand and finger movements (keyboard, writing, mouse movement)
• Continual close visual acuity for reading
• Hearing and speaking for communication within and outside of company.
• May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,
• Mental Requirements – must be able to consistently:
  
  • Learn new tasks,
  • Remember Processes,
  • Maintain focus,
  • Complete tasks independently
  • Make timely decisions in the context of a workflow,
  • Ability to communicate effectively,
  • Able to adhere to process protocol in a timely manner
  • Ask for help when needed.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. 

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697..3039. 

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.