The Role
As a Solutions Engineer, you will serve as a technical point of contact for customers, delivering product demos, assisting with integrations, and ensuring their technical success. You'll collaborate with internal teams to enhance processes, develop code samples, and provide feedback for product improvements, effectively bridging technical expertise with a customer-centered approach.
Summary Generated by Built In
We are seeking a highly skilled and experienced Solutions Engineer to join our dynamic, international team at Unlayer. This position will play a pivotal role in understanding our clients needs, architecting customized solutions, and providing technical expertise throughout the entire sales process. You will collaborate closely with sales, product & development, and customer support & success teams to deliver exceptional value to our clients.
This role reports directly to the Head of Sales.
Role & Responsibilities
- Respond to all inquiries via Intercom.
- Address prospect's questions to understand their use case and potential proof of concept “POC”.
- Schedule initial calls to help qualify technical questions with Sales.
- Close tickets as appropriate when the conversation has moved to email or prospect questions have been answered.
- Intercom should be checked at least 2 times per day - morning & afternoon.
- Response time for Intercom inquiries ideally will be the same dame but must be 24 hours or less.
- Collaborate with the sales team to understand the client's technical requirements, use case, and design innovative solutions that address their unique challenges and objectives.
- Serve as a subject matter expert on our products, demonstrations, proof-of-concepts, and industry best practices to showcase Unlayer’s unique capabilities.
- Collaborate with product development and engineering teams to tailor our solutions to meet clients' specific needs.
- Manage the implementation of customizations and integrations as needed during onboarding.
- Contribute to the development of technical documentation, training materials, and best practice guides for the solution engineering and pre-sales processes.
- Other roles and responsibilities as updated by the Head of Sales.
Required Qualifications:
- 3 years of solution engineering experience or a combination of experience in solution engineering, development, IT or computer science.
- Strong technical knowledge in HTML, CSS, Javascript & SDK.
- Understanding of digital marketing tools - email templates, landing pages, pop ups.
- Sense of urgency within the sales process in response times, communication with the prospect or client and internal communication.
Working Hours / Response Times / PTO
- Monday through Friday
- 9:00 AM - 5:00 PM EST / 6:00 AM - 2:00 PM PST
- Internal response times should be 1 hour or less
- PTO requests must be sent a minimum of 2 days in advance
Salary and Perks:
- Competitive market salary.
- Annual increments and performance-based bonuses.
- Comprehensive medical insurance for employees, spouses, and children.
- Learning and development allowance.
- Provident fund and EOBI.
- Remote work
- Health and Fitness Allowance
- Collaborative work environment with regular recreational activities such as monthly dinners and family events.
Top Skills
JavaScript
The Company
What We Do
Use drag & drop to create emails in minutes. No coding or design skills needed.
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