Solutions Engineer

Business Area:

Sales Engineering

Seniority Level:

Mid-Senior level

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

Cloudera Solutions Engineers are the technical leaders in the sales account team. They are responsible for securing the technical win in each sales opportunity and for building an ongoing relationship with our customers to ensure their success with Cloudera technologies. You will use your strong technical skills and business acumen to understand customers’ challenges, design solutions and demonstrate how Cloudera technology can change their business. If you have a passion for technology and data, come join us!
 

As a Solutions Engineer you will:

• Own the technical sales process from introductory meetings (net new sales) through post-sales (customer satisfaction, upselling, and subscription renewals)

• Supporting the technical needs of customers including discovering new use cases for Cloudera’s technology

• Designing solutions for your customers’ needs using Cloudera technologies, based on reference architectures and common patterns

• Demonstrating Cloudera products in a way that inspires your customers to say “yes” to Cloudera

• Partnering with your Account Managers to show your customers the true value of a Cloudera solution and drive successful sales

• Presenting product roadmap and vision to inspire your customers to think bigger

• Interfacing with other Cloudera teams to ensure your customers hear one Cloudera voice 

• Advocating for your customers’ needs to Product Management and Engineering

• Participating in external publicity and evangelism (conferences, meetups, webinars, blogs)

Achievements are aligned to a team goal with annual sales targets, as well as to your participation in knowledge exchange with peers and the wider community.

We’re excited about you if you have:

• A passion for using technology to make a difference to people and organisations. We'll supply some amazing tools to help you with this and you'll provide the connection to use cases, which make it real for your customers

• A minimum of 5 years experience in a customer-facing role, ideally in a pre-sales context

• The ability to create and give technical presentations and demonstrations

• Experience with some of the following technologies: Big Data, Data Warehousing or Relational Databases Data Engineering, Data Science or Machine Learning. One or more of the three major cloud service providers (AWS, Azure or GCP). Formal certification is not required, but would be a great thing to have

• Operations, Security and Data Governance within the enterprise

• Unix or Linux

• Experience gathering and understanding customer business requirements

• Excellent written and verbal communication

• Problem solving skills

• A willingness to learn, a curiosity to discover and a drive to make your customers successful

What you can expect from us:

• Comprehensive onboarding training in the Cloudera technology ecosystem and sales processes

• Connection to a teammate as a mentor to guide you through the first steps

• Free access to Udemy for Business including Cloudera-curated learning plans and general training on (almost!) any topic

• Continuous connection to an internal community of friendly, knowledgeable peers

• Weekly updates from Cloudera experts in an informal setting on our global calls

• Regular 1:1s with your manager for coaching and career development. We are here to give you the support you need to do your job well

• Team activities and a friendly environment both remotely and in the office

• Paths to a variety of career options within Cloudera

• Competitive package 

Employee Resource Groups which represent our diverse community and challenge the status quo: https://www.cloudera.com/about/diversity-equality-inclusion.html 

Cloudera's product offering is centred around a data platform which enables use cases across everything from streaming data, through to large-scale reporting and machine learning. Check out the platform overview here:

https://www.cloudera.com/products/cloudera-data-platform.html

We work with customers in all industries to design transformative data initiatives which make a real difference to the world. Take a look at examples here: https://www.cloudera.com/about/customers 

What you can expect from us:

• Generous PTO Policy 

• Support work life balance with Unplugged Days

• Flexible WFH Policy 

• Mental & Physical Wellness programs 

• Phone and Internet Reimbursement program 

• Access to Continued Career Development 

• Comprehensive Benefits and Competitive Packages 

• Paid Volunteer Time

• Employee Resource Groups

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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