Solutions Engineer

Engineering teams shouldn’t be in the dark when it comes to the performance of their mobile apps and user experiences. With our industry-leading mobile observability technology, Embrace aims to give SRE and DevOps teams better insight into what matters most – their users – by tying mobile performance data to backend observability insights.

As the only user-focused, mobile-first observability solution built on OpenTelemetry, Embrace delivers crucial insights across both DevOps and mobile teams to illuminate real customer impact – not just server impact – to deliver the best app experiences. Customers like The New York Times, Marriott, Warby Parker, Masterclass, Home Depot, and Cameo love Embrace’s mobile observability platform because it makes extremely complicated and voluminous data actionable.

We have an exciting new role within the company to contribute to the growth of Embrace’s highly differentiated and game-changing mobile observability offering.

About the Role

We’re looking for a talented and passionate highly technical Solutions Engineer to improve and evolve our current product, which is gathering data from 100M+ devices and growing rapidly. If you’re excited to help tackle complex problems by building world-class solutions, with the best technologies and even better people, we want to meet you.

What You’ll Do

• Represent Embrace as both an expert communicator and technologist, and help deliver an amazing customer experience
• Communicate directly with customers, product and engineering teams, and work together towards a solution to the task at hand
• Work in both a pre-sales and post-sales capacity, owning the technical integration process for both prospects and customers
• Quickly root-cause, identify technical issues, and provide clear instructions to reproduce the problems or drive new product specifications
• Directly impact product direction by suggesting improvements for customers day to day
• Ensure that our process for surfacing bugs to Engineering is fast, efficient, and effective
• Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation

Our Ideal Candidate will have:

• 3+ years experience in a Mobile Developer, Sales Engineer, or Solutions Engineer role at a B2B software technology company
• Experience with mobile development and eagerness to learn and improve your skills. Familiarity with iOS, Android and their development tools
• Working knowledge of Linux and/or Mac OS X command line
• Comfortable discussing code; ability to read and write code is a plus (Python, Java, Objective-C, Swift, Kotlin, or JS preferred)
• A curiosity for how things work and the ability to apply your experience of using tools and resources to come to a resolution
• Excellent communication skills and comfortability writing and speaking with people to help them solve their issues
• High competency and low ego, you have a passion for helping people both inside and outside of your company
• Diploma in Computer Science, Mathematics or related discipline preferred

Gathering is integral to our culture for collaboration and connection. We want to ensure that all of our new hires have the ability to travel and meet other team members. We estimate the travel for any given role to be a couple of days every quarter.

Culture Values

• Ownership: Growth is achievable only by empowering with ownership
• Perspective: We seek to understand your perspective
• Honesty: Brutal honesty delivered kindly
• Simplest: Simplest solutions are identified by focusing on outcomes
• Investing: Meaningful insights are formed by investing time
• Dark Humor: Finding levity together, even when tackling hard problems

Why join Embrace?

Embrace is a member of the Cloud Native Computing Foundation (CNCF) and counts Adidas Runtastic, Cameo, GOAT, Hatch, Ibotta, Marriott, The New York Times, Warby Parker, Wildlife Studios, Yahoo!, and many more as customers. Embrace is supported by NEA, AV8 (Allianz), Greycroft, YCombinator, and Eniac along with investments from the founders of PagerDuty, MoPub, Testflight, Sendbird, and Scopely. Embrace was selected by YCombinator to participate in the highly selective YC Growth program for their highest potential growth-stage companies. Embrace is based in Culver City, Palo Alto, Buenos Aires, and London. The repeat founding team also started Scopely, a $3B+ unicorn mobile startup.

Companies rely on the Embrace to connect end-user data to engineering decisioning to drive deeper understanding, achieve SLOs, and improve business objectives. Embrace’s distribution for OpenTelemetry gives teams the transparency, portability, and extensibility they want in modern observability instrumentation, while Embrace's data backend and analysis platform is enterprise-supported for powerful mobile performance insights. By tying frontend mobile telemetry to backend performance data, Embrace helps companies modernize their observability practice, resolve app performance issues, and deliver the best user experiences possible.

On target earnings (OTE) for this role are $130,000-$160,000. There is, in addition, equity offered in the form of options, health / vision / dental benefits, free PTO, and the opportunity to learn and excel in a growth stage tech organization.