The Solutions Engineer will play an important role in the post-sales/implementation phase of our products with our customers. They’ll work directly with the Sr Solution Engineer and occasionally the customer, to successfully implement our check fraud technologies. They will also be called upon in certain times to create enabling technology such as tools and/or applications that assist in the overall promotion of those check fraud technologies.
What You'll Do (Core Responsibilities):
- Collaboration with internal/external teams to develop robust solutions
- Accurately scope out and communicate the project implementation efforts to the customer
- Serve as the main technical point of contact throughout the customer onboarding process
- Educate customers on Mitek product offerings, integration techniques, and best practices
- Work closely with the teams of clients/partners to understand their development environment
- Support and assist customer with end-to-end troubleshooting when issues arise
- Build software tools and applications as necessary to enable Mitek product offerings
- Capture and provide valuable customer feedback for product improvements
- Remain highly organized in a fast-paced dynamic environment
Who You Are (Soft Skills & Attributes):
- Self-starter and entrepreneurial mindset
- Thrives in a fast-paced start-up team-focused culture and adapts to a changing environment
- Data-driven, strategic mindset
- Logical and creative problem-solving
- Excellent interpersonal and relationship management skills
- Ability to summarize complex issues simply and effectively
What You'll Need (Required Knowledge, Skills & Abilities):
- Bachelor’s Degree in Computer Science, MIS, BSEE, or equivalent experience
- Must have 5+ years of relevant experience in software development, system design, or enterprise architecture with background in support or professional services
- Knowledge in web-based systems architecture, service-based architecture, enterprise application architecture
- Proven enterprise development experience
- Experience working with large data sets, Database/Data Warehouse Design and System Performance Optimization
- Experience with JSON, XML, X9 Files, ETL, AWS, Web Services, REST, Windows Services
What Would Be Nice (Preferred Skills):
- Prefer 2+ years of experience in the Financial Services industry
- Experience with check processing technologies
- Fraud detection solutions experience
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What We Do
“Accelerate the digital transformation of your business with digital identity verification." Mitek (NASDAQ: MITK) is a global leader in mobile capture and digital identity verification solutions built on the latest advancements in AI and machine learning. Mitek’s identity verification solutions enable an enterprise to verify a user’s identity during a digital transaction, which assists financial institutions, payments companies and other businesses operating in highly regulated markets in mitigating financial risk and meeting regulatory requirements while increasing revenue from digital channels. Mitek also reduces the friction in the users’ experience with advanced data prefill and automation of the onboarding process. Mitek’s innovative solutions are embedded into the apps of more than 6,100 organizations and used by more than 80 million consumers for mobile check deposit, new account opening and more.
