Solutions Engineer
About LBMX
LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario. As we continue our strong growth trajectory, we’re looking for talented, driven, and collaborative individuals to join us and help shape what’s next.
Recognized as one of Canada’s Top 100 Employers, LBMX combines strong performance with a people-first culture. We believe in building meaningful careers, supporting work-life balance, and creating an environment where your contributions are valued and your growth is encouraged.
At LBMX, you’ll have the opportunity to grow, contribute meaningfully, and be part of a team building something exceptional.
Position Description:
The Solutions Engineer is a customer-facing technical sales professional responsible for partnering with Account Executives to win complex B2B opportunities across LBMX Trade and Supply Cloud. This role leads technical discovery, solution design, demonstrations, and technical validation, translating customer needs into practical solutions that align with LBMX capabilities. Working closely with Sales, Product, Customer Experience, and Implementation, the Solutions Engineer also helps ensure each customer is positioned for a successful transition from sales to delivery through complete solution documentation, implementation readiness, and effective knowledge transfer.
Positions Available: 1
What you will do:
- Partner with Account Executives throughout the sales cycle on enterprise opportunities across LBMX Trade and Supply Cloud.
- Lead technical discovery sessions to understand customer environments, business processes, trading partner ecosystems, EDI requirements, ERP integrations, rebate program structures, billing models, and operational workflows.
- Design customer-specific solutions that align business objectives and technical requirements with LBMX platform capabilities.
- Deliver compelling product demonstrations, solution workshops, and technical discussions tailored to customer use cases and audiences.
- Serve as the technical expert during customer meetings, addressing integration, implementation, security, scalability, and platform capability questions.
- Help articulate business value and ROI by connecting LBMX capabilities to automation, efficiency, data visibility, and customer outcomes.
- Identify technical risks, assumptions, dependencies, and product gaps early in the sales cycle and communicate them clearly to internal stakeholders.
- Create and maintain solution documentation, architecture diagrams, proposal content, technical responses, and discovery outputs for assigned opportunities.
- Collaborate with Product teams to provide field feedback on customer requirements, competitive insights, and product gaps.
- Own the technical handoff from Sales to Customer Experience and Implementation for assigned customers.
- Ensure discovery findings, business requirements, proposed solutions, integrations, assumptions, commitments, and customer expectations are fully documented before project kickoff.
- Participate in internal transition meetings and customer kickoff meetings, as appropriate, to ensure implementation teams are positioned for success.
- Partner with the Chief Customer Officer, Customer Experience, and Implementation teams to improve implementation readiness, reduce delivery risk, and support a positive onboarding experience.
- Contribute to standardized demo environments, discovery templates, solution design tools, and reusable technical content.
- Support internal enablement by helping educate Sales and Customer teams on platform capabilities, use cases, and solution positioning.
What you will bring:
- 5+ years of experience in Solutions Engineering, Sales Engineering, Solution Architecture, Professional Services, or a similar customer-facing technical role within a SaaS or B2B technology environment.
- Experience supporting enterprise, multi-stakeholder sales cycles in partnership with Account Executives.
- Strong understanding of B2B integrations, such as EDI, APIs, ERP connectivity, or complex data workflows.
- Ability to translate customer business and technical requirements into practical solution designs.
- Exceptional product demonstration, presentation, and facilitation skills.
- Ability to communicate complex technical concepts clearly to both technical and executive audiences.
- Strong business acumen and the ability to connect technical capabilities to measurable customer value.
- Excellent written communication, documentation, organization, and attention to detail.
- Ability to manage multiple opportunities and priorities while working effectively across Sales, Product, Customer Experience, and Implementation.
- High degree of professionalism, initiative, accountability, and ability to work independently.
Compensation
Salary Range: $ annually, based on experience and qualifications
What You Can Expect at LBMX
- Competitive compensation and a comprehensive benefit package, including a health spending account and employee assistance program
- Three weeks’ vacation and five personal days to start, plus additional paid LBMX holidays throughout the year
- Company matched GRSP contributions
- Flexible summer hours and a strong commitment to work-life balance
- Education subsidies to support your professional growth
- Maternity, Parental, and Compassionate Care Leave top-up program
- $500 new hire home office allowance
LBMX is committed to building an inclusive workplace. We encourage applications from qualified individuals of all backgrounds, and we are dedicated to providing accommodations throughout the recruitment and employment process. If you require accommodation at any stage, please let us know.
Skills Required
- 5+ years of experience in Solutions Engineering, Sales Engineering, Solution Architecture, Professional Services, or a similar customer-facing technical role in a SaaS or B2B technology environment.
- Experience supporting enterprise, multi-stakeholder sales cycles in partnership with Account Executives.
- Strong understanding of B2B integrations, including EDI, APIs, ERP connectivity, or complex data workflows.
- Ability to translate customer business and technical requirements into practical solution designs.
- Exceptional product demonstration, presentation, and facilitation skills.
- Ability to communicate complex technical concepts clearly to technical and executive audiences.
- Strong business acumen and ability to connect technical capabilities to measurable customer value.
- Excellent written communication, documentation, organization, and attention to detail.
- Ability to manage multiple opportunities and priorities while collaborating across Sales, Product, Customer Experience, and Implementation.
- Professionalism, initiative, accountability, and ability to work independently.
What We Do
At LBMX, we believe in independent business and we want them to be successful. We care about shared prosperity and believe in the power of independent businesses to create sustained economic growth. This belief comes from two decades of helping independent businesses, their suppliers and buying groups create value through technology. LBMX offers a business-to-business marketplace platform, helping independent businesses, their buying groups, and suppliers buy better and sell more. Its Private Group Marketplace for Groups has transformed billing and ordering, rebate management, real-time analytics, e-commerce and product information management across the building materials, HVAC, plumbing, sporting goods, industrial supply, manufacturing, and agricultural industries. Its LBMX Supply Cloud platform allows suppliers to look at their industrial distribution customers through one lens, offering full EDI, PIM, Analytics and Payments. LBMX was incorporated in October 2001. We are a global company consisting of 60 employees with headquarters in London, Ontario and presence across Canada, United States, United Kingdom, Europe, Australia, and New Zealand.
