The Role
Designs, configures, tests, and deploys Laserfiche solutions for small- to medium-sized client projects. Responsibilities include gathering requirements, leading discovery and demonstrations, troubleshooting, documentation, training, and post-deployment support. The role also manages smaller projects by tracking timelines, budgets, communications, deliverables, and closeout activities. Solutions Engineers collaborate with Product, Engineering, and Project Management teams, provide implementation support, test product releases, and share feedback to improve services and processes.
Summary Generated by Built In
Laserfiche is looking for a dynamic Solutions Engineer who is a client‑focused problem solver, playing a critical role in guiding clients through every stage of the implementation journey. In this role, you will partner closely with clients to understand their business objectives, uncover technical and operational challenges, and translate those needs into well‑designed, scalable solutions. You will serve as a trusted advisor—facilitating discovery conversations, proposing system configurations, demonstrating product capabilities, and ensuring seamless deployment.
Solutions Engineers collaborate cross‑functionally with Product, Engineering, and Project Management teams to ensure each implementation is executed with precision and aligned to client expectations. You will configure and deploy solutions, test functionality, troubleshoot issues, and provide clear communication throughout the process to keep stakeholders informed and confident.
In addition to supporting complex implementations, Solutions Engineers may independently lead smaller‑scale projects, ensuring timelines, deliverables, and budgets remain on track. This includes coordinating tasks, managing client expectations, documenting project outcomes, and delivering high‑quality results that drive long‑term client satisfaction and product adoption.
About the Role - Key Responsibilities:
Implement LF Projects
- Work directly with the client to gather and analyze project requirements
- Design, implement, and deploy a solution for small- to medium-sized projects that incorporates out-of-the-box Laserfiche software and functionality
- Install, configure, and license software necessary for the implementation
- Provide weekly status meetings and demos to keep the client informed on project progress and report/discuss any obstacles
- Complete technical documentation for each project including System Documentation, End User Documentation, and a Test Plan
- Provide troubleshooting, training and support for the client during end-user testing and the post-deployment phase
Manage LF Projects
- Manage small-scale LF projects, ensuring adherence to PM methodology
- Create a project management plan that includes timeline, communication plan, and team tasks
- Monitor and report on project status and budget
- Conduct project closeout and complete a project retrospective
Support the Services team
- Provide implementation backup to other Solutions Engineers as needed
- Participate in knowledge exchange at forums and other department meetings
- Provide product feedback and support
- Review and test new Laserfiche releases to discover bugs and potential enhancements proactively
- Provide feedback on current LF processes and participate in department retrospectives
About You - Essential Qualifications:
- Ability to work independently and take initiative during the project life cycle
- Strong problem-solving skills and ability to troubleshoot complex and dynamic client environments
- Excellent attention to detail
- Ability to manage competing priorities and take responsibility for timely completion of tasks
- Strong written and verbal communication skills
- Bachelor's Degree required
- 1 year of relevant work experience preferred but not mandatory
- Must be able to support occasional evening and weekend work
- Ability to travel up to one week per month
About Us
Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward.
Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes—from dynamic startups to Fortune 500 enterprises—to accelerate productivity, improve collaboration, and deliver exceptional customer experiences.
Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward.
With a strong global presence and offices across North America, Europe, and Asia, Laserfiche is recognized for its commitment to innovation, quality, and customer success. Our people-first culture fosters professional growth, continuous learning, and collaboration—making Laserfiche a place where talented individuals can shape the future of digital enterprise technology.
Learn more about our team here.
Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.
Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at https://www.laserfiche.com/contact/ or 562-988-1688.
Skills Required
- Ability to work independently and take initiative during the project life cycle
- Strong problem-solving skills and ability to troubleshoot complex and dynamic client environments
- Excellent attention to detail
- Ability to manage competing priorities and take responsibility for timely completion of tasks
- Strong written and verbal communication skills
- Bachelor's degree
- One year of relevant work experience
- Ability to support occasional evening and weekend work
- Ability to travel up to one week per month
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The Company
What We Do
Laserfiche develops intelligent content management and business process automation software that accelerates how business gets done. Today, Laserfiche is innovating with cloud, machine learning and AI to enable organizations to boost productivity and deliver digital-first customer experiences.
Why Work With Us
Here at Laserfiche, we all share a common curiosity for anything and everything. This brings an all-hands-on-deck approach to our office. Employees quickly become experts in their roles, but more often form cross-functional teams, collaborate at all levels and take on impactful projects from day one.
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