Solutions Engineer

Solutions Engineer
- this role is based for applicants located in Canada
SiteDocs, a GoCanvas company, is a leading provider of digital safety management software, trusted by thousands of teams to modernize and simplify workplace health and safety across construction, engineering, infrastructure, logistics, and beyond. We’re the highest-rated EHS platform on Gartner-owned Capterra, empowering field teams and safety leaders to replace paperwork, boost compliance, and drive real-time visibility where it matters most.
SiteDocs is part of the Nemetschek Group — a publicly traded European software company with a multi-billion-euro market capitalisation. The group brings together more than 15 specialised brands, including GoCanvas, Bluebeam, FirmusAI, Nevaris, AllPlan, VectorWorks, and SpaceWell, serving customers across the full AECO (Architecture, Engineering, Construction & Operations) spectrum. Together, we’re shaping a smarter, safer, and more sustainable built world.
Position overview:
As a Solutions Engineer you are responsible for supporting Account Managers, and translating customer 
business needs into clear technical requirements and practical solutions. You will build tailored proofs of 
concept, forms, workflows, dashboards, reports and other solution components that demonstrate how 
SiteDocs can solve the customers’ specific challenges.
Your Most Important Initiatives:

• Lead technical discovery and requirements gathering
• Understand and document the customer’s current-state processes, pain points, systems, data sources, users, and desired future state. 
• Translate customer requirements into clearly documented solution designs and recommended 
• SiteDocs configurations. 
• Build tailored forms, workflows, dashboards, reports, automations, and proofs of concept for prospective customers. 
• Adapt demonstrations and proofs of concept to reflect the customer’s actual processes, terminology, data, and business outcomes. 
• Validate technical feasibility before commitments are made to customers. 
• Identify technical risks, product limitations, dependencies, and potential implementation challenges early in the sales process. 
• Triage complex requests and determine whether they should be addressed through configuration, implementation services, Support, Product, Engineering, integration work, or custom development. 
• De-escalate complex or sensitive customer situations by clarifying the issue, establishing ownership, and creating a clear action plan.

What you bring

• Prior experience in solutions engineering, technical consulting, product support, or customer faciling technical role
• Experience gathering business and technical requirements and translating them into practical solution designs
• Experience configuring or building software solutions such as workflows, automations
• Software development expeirence is an asse
• You can translate defined customer needs into clear business and technical requirements
• You can map a customer’s current process, identify gaps, and design an improved future state  workflow
• You are comfortable building and configuring basic forms, workflows, dashboards, reports, and POCs
• You can quickly learn new software tools and understand how different systems, data sources, and workflows interact.
• You can explain technical concepts clearly to non technical stakeholders 
• You ask thoughtful follow up questions and are comfortable respectfully challenging unclear or incomplete requirements
• You remain calm and solutions focused when customers are frustrated, or when requirements change or technical issues arise

Why Join Us?
Join a mission-driven team focused on proactive customer success and long-term partnership. You'll collaborate with supportive colleagues, impact business growth, and play a critical role in ensuring our customers thrive with GoCanvas & SiteDocs solutions.
Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:

• Authentic Relationships - People are never a means to an end.
• Continuous Learning - Test every assumption and never stay stagnant.
• Interdependence - We build systems that require everyone to perform with excellence, we are a team, and we succeed or fail together.
• Data Driven Decisions - Because wisdom requires understanding the facts of the matter, disputes between competing perspectives are resolved with data.

If you have any questions about your personal data privacy at SiteDocs, please visit our privacy page.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If you need special assistance or accommodation while seeking employment with us, please email [email protected] or call: (703) 547-8588. We are interested in every qualified candidate who is eligible to work in Canada. However, we are not able to sponsor visas.
We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance (medical, dental & vision), life insurance, 401(k) & paid time off. The expected base salary for this position is about $95k CAD. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.
This role is a #LI-Remote opportunity.