Highbeam is building the future of business banking and cash management.
Our platform combines AI agents, automated financial workflows, and integrated financial products that save brands time and money.
Customers have generated billions in sales and include well-known brands such as Cuts, Tushy, NYON, Sabah, Still Here, Alice Mushrooms, Original Grain, birddogs, and more.
Our team includes alumni of Shopify, Square, Toast, Rippling, and McKinsey.
We’ve raised $42M in equity from Acrew, FirstMark, Mayfield, and Two Sigma Ventures.
About this role
We're looking for a Solutions Engineer who brings three things: genuine technical curiosity and the initiative to act on it, the confidence to own a customer relationship end-to-end, and the operational discipline to never let things fall through the cracks.
When a customer issue needs real solutioning — not a canned answer — you're the one who steps in: diagnosing the root cause, finding the right fix even if it's not the obvious one, and driving it to resolution, whether that means writing a doc, filing a bug, or flagging a product gap.
You'll also turn that same instinct inward, building internal tools and AI-powered workflows that make the team faster.
What you’ll do
Triage and investigate bugs alongside Engineering — write coherent steps to reproduce, identify workarounds, and keep stakeholders updated
Identify patterns across customers and translate them into crisp product feedback
Pick up the phone when a situation calls for it
Write the documentation and guides that scale the team's knowledge
Build internal apps and tools using AI to speed up internal processes and workflows
What we're looking for
Customer communication
You own customer relationships, not just responses — comfortable, clear, and personable across email, chat, and phone
High energy and genuinely enjoy people — customers come away from a conversation with you feeling better than when it started
Detail-oriented in practice — you track open items, follow through, and close loops
Problem solving
Sharp pattern recognition: you notice when three customers hit the same wall and know whether it's a docs problem, a UX problem, or a product gap
Creative solutioning when a problem needs it, disciplined enough to know when it doesn't
Resourceful with tools — you'll find or build a way to solve a problem rather than wait for someone else to
Technical aptitude
Technical enough to investigate an integration issue, understand SQL/data, or wire together an automation without pulling in engineering
You use AI tools to make yourself meaningfully faster and you're always looking for the next one
Qualifications
Bachelor's degree, technical field preferred, or equivalent hands-on experience
1–4 years in a customer-facing technical role — Solutions Engineer, Technical Account Manager, Support Engineer, or similar
Fintech or ecommerce experience is a plus; at minimum, a genuine interest in business or personal finances
You'll thrive at Highbeam if...
You love working in-person with a high-performing team
You enjoy working in an idea-meritocratic, low-ego environment
You are proactive and self-directed, and you excel in ambiguous, fast moving environments
You care about delivering a polished customer experience
Bonus: You have experience working in fintech, AI or early-stage startups
What we offer
Chance to join the founding team of a well-funded startup chasing a huge opportunity
Competitive salary and meaningful equity
Great location: Our NYC office is in NoHo, a short walk from the A,C,E · B,D,F,M · N,Q,R,W · 1 · 6 trains. Our Toronto office is downtown near St. Andrew Station.
Generous PTO
Comprehensive health & benefits package
Stipends for lunch, commute, wellness, and purchasing customer products
Yearly offsite—last year we went to Mexico City!
Skills Required
- 3+ years in onboarding, implementation, or solutions roles (ideally in fintech, SaaS, or ecommerce)
- Strong communicator who can explain technical concepts simply and build trust with finance and operations leaders
- Process-driven and detail-oriented, with excellent organization and follow-through
- Comfortable working with Product and Engineering to diagnose and resolve technical issues
- Quick learner with the ability to understand APIs, integrations, and financial systems
- Adaptable and collaborative in a fast-moving, startup environment
- Ability to manage multiple onboarding projects simultaneously and keep customers informed
- Experience working in-person with a high-performing team
- Bonus: Experience working in fintech, AI, or early-stage startups
What We Do
AI-powered financial command center for consumer brands. One that doesn’t just give you insight, but helps you grow profitably. Get AI agents, automated financial workflows, and integrated financial products that save you time and money.
