Solutions Engineer

Posted 3 Days Ago
Be an Early Applicant
Houston, TX, USA
In-Office
Junior
Software
The Role
Work across presales, support, and account development: run tailored demos and POCs, respond to RFPs, qualify opportunities, serve as primary technical contact post-sale, troubleshoot license servers and integrations, conduct business reviews, and identify upsell/renewal opportunities for US accounts.
Summary Generated by Built In

OpenLM is looking for a curious, technically minded Technical Account Executive to join our US team. This is a hybrid role sitting at the intersection of presales, technical support, and customer business partnership. You will work directly with prospects and customers — understanding their engineering and IT environments, demonstrating our software license management platform, and ensuring their long-term success.

This is a growth role. Strong performers will be developed into Key Account Managers or Business Managers, taking ownership of strategic accounts and regional revenue targets.


WHAT YOU WILL DO

Presales & Solution Consulting

  • Run product demonstrations tailored to each prospect's technical environment (EDA, CAD, engineering software stacks).

  • Respond to RFPs and technical questionnaires; prepare evaluation plans and proof-of-concept scopes.

  • Partner with the sales team to qualify opportunities and move deals through the pipeline.



Customer Success & Technical Support

  • Serve as the primary technical point of contact for a portfolio of US accounts post-sale.

  • Troubleshoot license server issues, integration questions, and deployment challenges.

  • Conduct periodic business reviews and usage health checks with customer stakeholders.



Business & Account Development

  • Understand each customer's license optimization goals, IT governance requirements, and budget cycles.

  • Identify upsell and expansion opportunities; collaborate with account owners on renewal strategies.

  • Build relationships across IT, procurement, and engineering personas within customer organizations.




Requirements

Required

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field preferred; equivalent hands-on technical experience will be considered.

  • 0–3 years of experience in a technical sales, solutions engineering, or support role (internships count).

  • Comfortable discussing technical topics — servers, networks, software licensing, or IT infrastructure.

  • Strong written and verbal communication; confident presenting to both technical and business audiences.

  • Self-starter who can manage a pipeline, follow up diligently, and work independently across time zones.



Nice to Have

  • Familiarity with software license management, EDA tools, CAD/CAM, or HPC environments.

  • Experience with CRM tools (Zoho, Salesforce, or similar) and sales pipeline management.

  • Exposure to enterprise SaaS sales cycles or B2B account management.

  • Second language is a plus — our US customer base spans global engineering teams.



Benefits

YOUR GROWTH PATH

We promote from within. Here is what a typical trajectory looks like at OpenLM:



Stage

Focus

Timeline

Technical Account Executive

Presales, POC delivery, technical support, early account ownership

Now → Year 2

Key Account Manager

Own a strategic account portfolio; renewals, expansions, exec relationships

Year 2–3

Business Manager – US

P&L ownership for the US region; team coordination, partner strategy

Year 3+



WHY OPENLM

  • Global impact — our platform is used by aerospace, automotive, defense, and R&D teams in 40+ countries.

  • Real ownership from day one — you will run POCs, lead calls, and manage accounts, not just shadow seniors.

  • Fast-growing company with a flat structure — your ideas reach leadership quickly.

  • Remote-friendly with a collaborative team across the US, India, Japan, and Europe.

  • Competitive base salary, performance bonus, for strong performers.



Skills Required

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or related field (or equivalent hands-on technical experience)
  • 0-3 years experience in technical sales, solutions engineering, or support (internships count)
  • Comfortable discussing servers, networks, software licensing, and IT infrastructure
  • Strong written and verbal communication; confident presenting to technical and business audiences
  • Self-starter who can manage a pipeline, follow up diligently, and work independently across time zones
  • Familiarity with software license management, EDA tools, CAD/CAM, or HPC environments
  • Experience with CRM tools (Zoho, Salesforce) and sales pipeline management
  • Exposure to enterprise SaaS sales cycles or B2B account management
  • Second language (useful for global engineering customers)
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The Company
New York, New York
113 Employees
Year Founded: 2007

What We Do

OpenLM is a Gartner-recognized global leading provider of software license management solutions for engineering applications, and specialty software (Source: SAM Market Guide 2021). Available both on-premise and on the cloud. Established in 2007 with coverage of 15+ industries, the company is trusted by 1500+ brands globally (400 from the USA, 10% from Fortune1000) with an NPS of 4.6/5, Value for Money: 4.46/5, Ease of use: 4.2/5 and more. Key reasons customers choose us: - IT Asset Cost Reduction - Rich, deep analytics with prebuilt 14+ Power BI enabled reports to enable you to take the right decisions - IT compliance & Security (Source: OpenLM Customer Satisfaction Survey, 2022) and more Who should use OpenLM? - OpenLM’s innovative solutions enable IT Directors, Project Managers, Head of Engineering, Head of SaaS, System Administrators, License Managers, and Software Asset Managers to easily monitor the actual usage and effectively optimize the organization’s engineering software licenses, web-based/saas applications like Salesforce, Workday, Slack, GotoMeeting, Zoom, Gmail, Google, Facebook and more. Why us? OpenLM - supports FLEXlm, DSLS, Bentley, Siemens, Nvidia, Creo, MatLabs, SOLIDWORKS, Cadence, Ansys, Reprise, Altair, Sentinel, and other 60+ license managers, - and monitors/automates and manages 25,000+ CAD, GIS, CAM, PLM, electronics, automotive applications, etc - supports any OS (Unix, Windows, Linux, Mac) - supports any license types - single user/node based, named user, floating/network based licenses, cloud-based, dongle based, etc. - supports any databases from RDBMS - MSSQL, PostgreSQL to component-based databases: MariaDB, MongoDB - provides excellent customer support with ratings of 4.6 out of 5 - is GDPR and BDSG compliant - is AWS secured robust platform - is GSA approved - is recognized by Capterra, SoftwareAdvice, TrustPilot, CUSPERA, G2, GartnerPeerInsights For more information, please visit www.openlm.com.

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