The Role
Support biotech customers by integrating clinical trial data, generating data integration code, onboarding clients, setting up dashboards, troubleshooting pipelines, managing accounts, working with engineers on product enhancements, contributing to business development, and documenting integrations.
Summary Generated by Built In
About Rivia
About Customer Success Team
Our Values
Rivia is a technology company building a data engine that powers the future of clinical trial intelligence. Rivia was founded on the belief that new drugs can be brought to market more successfully with a fraction of today's capital.
Biotechs are the source of most therapeutic innovation, yet clinical development is constantly constrained by fragmented data and outdated tooling. Rivia unifies clinical trial data at scale through a core engine built as a reusable intelligence layer, comprising hundreds of configurations and trial-specific logic, independent of source structure. This vertical stack of data engine, workflows, and agents creates a distinct advantage in how trials are operated.
Over the past two years, European and US based biotechs running global clinical trials on Rivia have demonstrated measurable impact, from earlier understanding of therapeutic potential to significantly more efficient trial execution. In March 2026, Rivia raised its $15M Series A led by Earlybird Venture Capital.
Rivia’s ambition is to become the standard infrastructure for modern drug development, transforming how trials are executed end-to-end.
At Rivia, our Customer Success team plays a crucial role in navigating clinical trials and integrating our advanced technology into Biotechs processes. We are dedicated to ensuring that our clients achieve their goals and extract the fullest value from our platform. By fostering strong relationships, offering expert advice, and delivering unwavering support, we drive high levels of customer satisfaction and retention. Our commitment to understanding and addressing client needs guarantees a smooth and rewarding experience with Rivia. Joining our team means making a substantial impact on a fast-growing startup and Biotech innovation at large, with ample opportunities for professional growth and career advancement.
The Role
We are seeking a highly motivated and versatile Solutions Engineer to join our dynamic team in Zürich. This role is integral to both our technical operations and customer engagement, requiring a blend of scientific acumen and interpersonal skills. You will be responsible for understanding client needs, facilitating smooth integration of our platform, and contributing to the development of new features and enhancements.
Working Model: Rivia offers an in-office collaborative culture. This role is based on-site in our Zürich office.
What Excites You
- A collaborative startup where your work has a direct impact on our customers and the team.
- A fast-paced environment where you can leverage your technical and interpersonal skills.
- Playing a pivotal role in client success and satisfaction.
Responsibilities
- Collaborate with our team to understand clinical trial assessment and monitoring needs, data integration requirements, and customer needs.
- Utilize Rivia's heuristic-based approach to generate data integration code, mapping third-party vendor data sources to Rivia’s database.
- Lead customer onboarding processes, set up dashboards, and ensure the smooth integration of client teams into the Rivia platform.
- Manage client accounts, providing ongoing support and ensuring satisfaction.
- Work closely with software engineers to contribute to the development of new platform features and enhancements.
- Troubleshoot and optimize data integration pipelines for accuracy and reliability.
- Engage in business development tasks, including identifying new opportunities and contributing to strategic planning.
- Contribute to integration documentation and knowledge sharing to enhance the team's capabilities.
What Excites Us
- Prior experience working in biotech/pharma industry
- Bachelor's degree in Biomedical Engineering, Computer Science, Data Science, Life Sciences or equivalent experience.
- Strong problem-solving skills and attention to detail.
- Great agency and proactive mindset with an ability to work both independently and as part of a collaborative team environment.
- Excellent communication and presentation skills.
- Passion for technology and a desire to contribute to the growth of a dynamic startup.
Bonus Points:
- Experience in a technical support or solutions specialist role, preferably within the biopharma or healthcare sectors.
- Proficiency in at least one programming language and data manipulation tools, such as Python, R, SQL, Java, or similar.
- Familiarity with CDISC SDTM and other clinical data standards (e.g., FHIR, ICD, MedDRA, ATC, WHODrug, LOINC).
At Rivia, we are committed to excellence, continuous learning, and the success of both our customers and our team. If you are driven to exceed targets, eager to shape the future of clinical trials, and passionate about making a meaningful difference in the biotech industry, Rivia is the place for you.
- In it to Win it: Approach every challenge with determination, resilience, and a drive, aiming for the best outcomes and solutions.
- Embrace change: We see change as an opportunity for growth, innovation, and improvement, continuously evolving to stay one step ahead
- Why not?: Asking why not, instead of why, allows us to show our curiosity, allowing us to challenge assumptions and explore new possibilities.
- Find the gap: We are curious and we proactively approach identifying opportunities and solving problems before they arise.
- Collective accountability: We are one team, on one mission and we are committed to shared responsibilities and mutual support, enabling trust and collaboration.
- Value-add solutions: Know better. Act better. We are dedicated to delivering meaningful and impactful results.
Skills Required
- Bachelor's degree in Computer Science, Data Science, Life Sciences or equivalent experience
- Based on-site in Zurich (in-office work model)
- Strong problem-solving skills and attention to detail
- Proactive, able to work independently and in a team
- Excellent communication and presentation skills
- Passion for technology and startup environment
- Experience in a technical support or solutions specialist role within biopharma or healthcare
- Proficiency in at least one programming language/data tools (e.g., Python, R, SQL, Java)
- Familiarity with CDISC SDTM and clinical data standards (e.g., FHIR, ICD, MedDRA, ATC, WHODrug, LOINC)
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The Company
What We Do
Rivia is a Zurich-based technology company building a data engine that powers the future of clinical trial intelligence. Rivia was founded on the belief that new drugs can be brought to market more successfully with a fraction of today’s capital. Over the past two years, European and US based biotechs running global clinical trials on Rivia have demonstrated measurable impact, from earlier understanding of therapeutic potential to significantly more efficient trial execution. In the years ahead, the company will scale its platform and embedded intelligence to help bring groundbreaking therapies to market faster. Learn more at https://rivia.com
