TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.
AI Fearlessly.
Solutions Engineer, Mumbai
ABOUT TRENDAI™
TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. Trusted by the largest enterprises and governments across 185 countries, TrendAI™ secures the entire organization, from identities to infrastructure to data. AI Fearlessly. Learn more: trendaisecurity.com
Solutions Engineer - West
POSITION OVERVIEW
The Solutions Engineer (SE) with Delhi/Bangalore, will be the technical bridge between our Sales Representatives and their pre-sales customers. As a TrendAI product expert will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions and take joint ownership with Sales team in developing customer relationships, providing leadership in security architecture and help influence customer’s technical strategy with strong problem-solving skills. A Solutionsan an architecturesolutionsunderstandingpre-sales supportan skillspanellisteventswebinarsworkshopsDevelopcustomerssolvesolutionsproducts'the more the the the cybersecuritycustomers Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance and technology gaps and implementation.
PRIMIRY RESPONSIBILITY
Apart from being a technologist, you are expected to understand customer journey with product and it’s experience and help customer to navigate through it smoothly
Obsessed with Customer Success during entire part of his engagement, onboarding and product experience journey
A strong pillar to build and train sales organisation. You shall be an extremely good storyteller and help sales team to sell better and effectively
Understand emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP etc.
Leveraging channel partners by upscaling and training for customer engagement is integral part of the role
Conduct routine update on the new product/ technology to the internal sales staff
Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know how
Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills and public speaking
Encourage and empower the partners and channel to propose, position and convince the customers with our products and solution
Present to all levels of an organisation complex technical issues and solutions in a meaningful, engaging, and digestible manner
Apply strong problem-solving skills to design solutions that solves the customer problems
Developing close relationships to help influence the technical strategy of the customer
Deliver training to customer and prospects about Trend Micro solutions
Working with company technical support personnel to ensure ongoing quality of support and customer health
Contribute to departmental best practices, strategies, methodologies and documentation for increased efficiencies
Continuous self-improvement and learning to maintain current technical knowledge, participate in technical communities of interest
Most of the sales engineers actively participate in webinar, workshop and other industry event as a speaker or panelist. Very good public speaking skill will be added advantage to the role
EXPERIENCE
Rich experience in delivering highest quality presales Support and Solution by bringing unique value on to the table for customers
Strong understand and knowledge on SOC operations, security analytics capabilities, cloud architect understanding, cloud native application security, SASE, CASB, Zero trust model will be key advantage.
Knowledge and understating on Microsoft O365, Azure, google, AWS services will be added advantage.
Exposure to security software solutions like Firewall, Content Security, Intrusion prevention, encryption, data leakage, data protection and monitoring security will be added advantage
Good written and spoken communication skills in English
A strong interest in all aspects of cybersecurity and a passion for customer security
Excellent of understanding of public cloud technologies such as AWS and Azure
TrendAI™ strives to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity – the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
#LI-SR1
#LI-Hybrid
We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.
Skills Required
- Experience delivering high-quality presales support and solution architecture
- Strong understanding of SOC operations and security analytics
- Knowledge of cloud architecture and cloud native application security
- Experience or strong knowledge of SASE, CASB, and Zero Trust models
- Excellent understanding of public cloud technologies such as AWS and Azure
- Familiarity with Microsoft O365 and Google Cloud services
- Exposure to security solutions: firewall, content security, intrusion prevention, encryption, DLP, and monitoring
- Good written and spoken English communication skills
- Passion for cybersecurity and customer security success
- Public speaking and presentation skills for demos, webinars, and workshops
What We Do
We’re a global cybersecurity leader, helping to make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, our platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. Our global threat research team delivers unparalleled intelligence and insights that power our cybersecurity platform and help protect organizations around the world from 100s of millions of threats daily. We have 7,000 employees across 65 countries, singularly focused on security and passionate about making the world a safer and better place. We enable organizations to simplify and secure their connected world. Trend Micro’s “Trenders” are passionate about doing the right thing to make the world a safer and better place.
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