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We deliver visibility from switch to SaaS and everything in between—so you can deliver flawless digital experiences.
The Role
Act as the technical bridge to enterprise customers: drive technical sales, architect tailored solutions, run demos and trials, troubleshoot network performance, automate workflows, and provide product feedback to shape AI and automation roadmaps.
Summary Generated by Built In
Meet the Team
Cisco ThousandEyes is an Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.
Your Impact
As a Solutions Engineer, you will act as the primary technical bridge between ThousandEyes and our enterprise customers. You will be instrumental in demonstrating how AI-driven insights can transform network operations and business outcomes. In this role, you will:
Minimum Qualifications
Preferred Qualifications
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco ThousandEyes is an Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.
Your Impact
As a Solutions Engineer, you will act as the primary technical bridge between ThousandEyes and our enterprise customers. You will be instrumental in demonstrating how AI-driven insights can transform network operations and business outcomes. In this role, you will:
- Drive Technical Sales: Partner with sales teams to uncover opportunities, architect tailored solutions, and lead compelling demonstrations that showcase the value of the ThousandEyes platform.
- Serve as a Trusted Advisor: Guide prospects through successful trials, helping them navigate complex technical landscapes and ensuring they realize the full potential of the solution.
- Collaborate for Innovation: Work closely with Product Management and Engineering, providing critical field feedback to shape the future of our AI and automation roadmaps.
- Engage Cross-Functionally: Collaborate with Marketing to amplify our message at industry events and partner with Customer Success to ensure seamless post-sales transitions and long-term value realization.
- Contribute to Collective Intelligence: Share technical wins, develop demonstration assets, and stay at the forefront of industry trends in AI and network observability to help the team grow.
Minimum Qualifications
- 5+ years of experience in a Solutions Engineering or equivalent technical role.
- Proven ability to translate complex technical concepts into clear, impactful business value.
- Deep expertise in networking and application protocols (e.g., HTTP, DNS, TCP/IP, BGP).
- Solid experience with network performance analysis and packet-level troubleshooting.
- Proficiency in scripting languages (e.g., Python, JavaScript) to automate workflows.
- Hands-on experience with AI and automation tooling (e.g., Ansible, Cursor, Claude).
- Strong foundational knowledge of modern operating systems (Linux, macOS, Windows) and unified communications.
Preferred Qualifications
- Bachelor's degree in a technical discipline or equivalent practical experience.
- A proactive mindset toward continuous learning, with a passion for sharing insights on emerging technology trends.
- Strong organizational skills and the ability to manage multiple projects with precision.
- A collaborative and resourceful approach, leveraging both internal expertise and external resources to drive success.
- A practical understanding of the AI/ML landscape and how to apply these technologies to solve real-world business challenges.
- A coachable, growth-oriented mindset, eager to tackle new paradigms in network assurance and automation
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- 5+ years in Solutions Engineering or equivalent technical role
- Ability to translate complex technical concepts into business value
- Deep expertise in networking and application protocols (HTTP, DNS, TCP/IP, BGP)
- Experience with network performance analysis and packet-level troubleshooting
- Proficiency in scripting languages such as Python and JavaScript
- Hands-on experience with AI and automation tooling (Ansible, Cursor, Claude)
- Foundational knowledge of modern operating systems (Linux, macOS, Windows) and unified communications
- Bachelor's degree in a technical discipline or equivalent practical experience
- Practical understanding of the AI/ML landscape and applying it to business problems
- Strong organizational skills and ability to manage multiple projects
- Collaborative, resourceful, proactive learning and coachable mindset
What the Team is Saying
John
Customer Success Leader
Sandy
Professional Services Consultant
Christie
Workplace Services Manager
Chris
Customer Success Manager
Surabhi
Channel Lead
Cisco ThousandEyes Compensation & Benefits Highlights
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage alongside mental-health resources (EAP), with on-site or virtual health centers and wellness programs available. This breadth indicates strong attention to whole-person wellbeing across U.S. and global contexts.
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Leave & Time Off Breadth — Time off extends beyond standard PTO with a paid birthday, companywide “Days for Me,” an end‑of‑year shutdown, voting leave, and 10 paid volunteer days. These programs provide structured opportunities for rest, personal needs, and community engagement.
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Parental & Family Support — Support spans global parental leave for primary caregivers, caregiving concierge services, mothers’ rooms, and select on‑site children’s learning centers. Family‑building coverage consolidates fertility, preservation, adoption, and surrogacy services under a combined lifetime maximum.
Cisco ThousandEyes Insights
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The Company
What We Do
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
Why Work With Us
Thousand eyes it a quickly growing company with great opportunities. We empower enterprises to see, understand, and improve digital experiences for their customers and employees. We value professional development, and work with team members to achieve their career goals.
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Cisco ThousandEyes Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
20 % of the time
San Francisco, CA
Amarousio, GR
Austin, TX
Cisco Cessna Business Park Office
London, GB
Porto Salvo, PT
Seattle, WA
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