Solutions Engineer - SME Identity, LATAM

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

The ideal candidate must be self-motivated with a proven record of accomplishment in relevant vendor software sales or encompass knowledge of similar technologies. You must be comfortable in a dynamic atmosphere of a technical organization with a rapidly expanding customer base. You must possess strong presentation skills. You must be organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.

As a critical technical voice in the field, you'll work directly with customers and prospects to understand their business goals and design secure, scalable identity solutions that meet them. You’ll lead engaging product demonstrations, run workshops, guide evaluations, and partner with Sales Specialists to drive opportunities from discovery through technical close.

You’ll also play a proactive role in the field beyond deal cycles—supporting marketing efforts that generate new pipeline, contributing to technical content like demos and videos, and offering real-world feedback to Product teams to make our solutions better. Your ability to clearly explain technical capabilities, identify integration paths, and troubleshoot challenges will directly impact customer success.

This role is ideal for someone who enjoys diving into details, creating clarity from complexity, and helping others do the same. You’ll collaborate with peers across sales, product management, and engineering while also producing documentation, guides, and reusable assets that empower others.

How You Operate:

• You enjoy solving customer problems, not just implementing software
• You’re energized by explaining complex topics simply and clearly
• You proactively share your knowledge through documentation, training, or peer support
• You’re comfortable working with both technical and non-technical stakeholders
• You collaborate well across departments and are comfortable taking initiative
• You adapt quickly to new tools and aren’t afraid to ask questions or challenge assumptions
• You stay focused on delivering real customer value—not just checking boxes
• You love presenting to both technical and executive audiences at multiple levels of an organization

#LI-IR1

What You Bring:

• A passion for working with customers and a deep belief in problem solving as a team sport
• 3–5 years of experience of hands-on administration or selling an IAM, IGA solution 
• 3–5 years of experience delivering, supporting, or selling identity governance and/or access management solutions, either as a practitioner or a solutions engineer
• Hands-on experience with identity lifecycle management, access certifications, and directory services
• Familiarity with authentication protocols: SAML, OAuth2, OIDC, WS-Fed
• Knowledge of legacy authentication protocols such as Basic Auth, NTLM, Kerberos and RADIUS
• Strong understanding of MFA, secure authentication principles, and Zero Trust models
• Experience supporting authentication across Windows, macOS, and Linux environments
• Deployment and integration experience using Docker, Podman
• REST API proficiency and use of API testing tools like Postman or Bruno
• Exposure to and or administering identity platforms/directories like CyberArk, Active Directory, LDAP, SailPoint, Saviynt, Okta, or Microsoft Entra ID
• Deep understanding of IAM Compliance, Governance, Lifecycle and Workflows best practices
• Experience with Workday, ADP, BambooHR a definite plus
• Excellent communication skills, with a strong drive to teach, document, and enable others
• Respect for security principals and best practices

Requirements:

• MIS/Computer Science Degree, CISSP or equivalent experience required
• Fluency in Portuguese
• Advanced proficiency in English
• Spanish a plus
• Willingness to travel up to 30%
• Certifications such as CCSP, Okta Certified Professional, AWS Certified Solutions Architect or Microsoft Certification: Identity and Access Administrator Associate would be a bonus

Bonus Points:
When applying, include your favorite identity acronym—just to show us you're paying attention. 😊  

CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.