About LiveU
LiveU provides streaming and connectivity solutions for 1st responders, transportation agencies, law enforcement and public information agencies. LiveU creates a common operating picture and enhances situational awareness with video transmission and data connectivity from anywhere in the world, through the use of our patented bonding and video transport technology. LiveU technology creates a consistent bandwidth and a reliable connection so you can acquire, manage and distribute high-quality live video and provide resilient edge connectivity and communications solutions.
If you are passionate about technology that can help save lives, this could be a great opportunity for you!
About the role:
- The Solutions Engineer at LiveU supports the US Public Safety and Critical Infrastructure Sales division by demystifying complex subjects and closing the gap between our products and our customer's needs. By listening closely to the customer and having mastery of LiveU products, this role ensure that their needs are met, and the LiveU EcoSystem can be seamlessly integrated into new and existing workflows and mission capabilities.
Responsibilities:
- Lead the technical sales process, understanding and translating customer needs into technical requirements
- White glove handling and primary technical point of contact during pre-sales process
- Assist with customer technical discovery using a solutions-based approach
- Manage accounts in active demo/POC status
- Act as a Subject Matter Expert (SME) for all LiveU products
- Create workflow drawings that reflect the pre-sales design and eventual as-built state
- Provide field support for LiveU software and hardware solutions
- Assist with product deployment, installation, and troubleshooting
- Provide training for customers & partners remotely and on-site
- Work closely with Customer Success Manager once sales are complete and customer is active
- Competency with IT, telecommunications, computers, network connectivity and video encoding technologies
- Bachelor’s degree in business, IT-related field, or equivalent real-world experience
- Willingness to travel up to 50% of the time for trade shows and customer visits
- MS office proficiency: Windows, Word, Excel, Power Point, etc.
- 5+ years of experience in pre and post-sales support within law enforcement and/or critical infrastructure markets
- Excellent communication, presentation & time management skills
- Visio, Lucid platform experience
- Federal Aviation Administration Part 107 Remote Pilot license
- Active driver’s license and a clean driving record
- Proficient in English
Desired skills:
- RTSP, SRT, RTMP & WebRTC encoding/transport
- TAK solutions for mobile and desktop
- AES256 encryption
- Cellular networks, modem technologies & satellite solutions
- Familiar with VPC and related cloud environments
- Practical experience with video management products
- Public Safety & Critical Infrastructure experience
- Mapping and the capture of data used for reconstruction and digital twin creation
- Linux experience (CLI)
- Salesforce proficiency
- VPN and L2 protocols
- Project management
Top Skills
What We Do
LiveU, a leader in live IP-video solutions, offers a set of high-quality, resilient solutions for any live production – the LiveU EcoSystem. Built on its open, adaptable platform, the LiveU EcoSystem adds efficiency and shortens workflows across the entire video production chain, from contribution and production to distribution. Through innovative story-centric workflows, we help customers share their stories with a global audience in the most dynamic and engaging way. At the core of our EcoSystem lies LRT™ (LiveU Reliable Transport), LiveU's pioneering protocol for IP bonding and wireless connectivity, ensuring rock-solid resiliency and low latency from any location. Our rich portfolio ranges from our portable multi-cam/compact 5G encoders for live transmission to next-gen cloud ingest, digital production and global distribution solutions. Customers can go live from anywhere with our advanced, network-agnostic connectivity solutions – combining cellular (including private 5G), fiber and satellite. With over 5,000 customers in 150 countries and world-class customer support, LiveU’s technology is the solution of choice for global broadcasters, sports, public safety and other organizations. LiveU is a multi-award winner, including Frost & Sullivan for global product leadership and Technology & Engineering Emmy® Awards.
For open positions, please visit https://www.comeet.com/jobs/liveu/90.00C
