Solutions Engineer (Pro Suite)

Overview

The Solutions Engineer is an embedded engineering role on the Centerline AI team. SE's are the bridge between Product Management and Engineering, moving fast to integrate AI innovations directly into the product (Public Safety Pro Suite), maintain those integrations, and build new interfaces to support them. This person works directly with customers on-site, gathering real-world feedback, showing new functionality, and implementing improvements in real time.

The ideal candidate is an adaptable software engineer who is comfortable writing code one day, running an on-site workshop with a customer agency the next, and wiring in a new AI capability the day after. They utilize the work AI Engineers build, integrate it directly into the product, and are expected to travel regularly to agencies for hands-on feedback sessions and rapid implementation cycles. Infrastructure and DevOps are owned by the Foundation team; the Solutions Engineer focuses on the product.

Key Responsibilities

Platform Development & AI Integration

1. Contribute directly to the ongoing development of the Centerline AI platform, delivering new features, integrating AI capabilities, and improving performance.
2. Triage customer requests and implement solutions directly, escalating heavier AI architecture work to the AI Engineering team.
3. Integrate AI Engineer output directly into the product, maintain existing integrations, and build new interfaces and embedded components to support additional AI capabilities.

Customer Engagement & Field Deployment

1. Act as the primary technical contact for assigned customers, providing frontline engineering support and reducing friction around traditional support processes.
2. Rapidly deploy customer feedback into the product—shipping fixes, enhancements, and integrations with quick turnarounds.
3. Deliver on-site and virtual workshops and demos, showcasing new AI capabilities, gathering direct feedback, and potentially implementing changes on-site with the agency.
4. Serve as the public-facing technical representative of Centerline AI at conferences, roadshows, workshops, and customer visits.
5. Maintain strong relationships with customer stakeholders, understanding their operational challenges and translating them into actionable engineering work.

Coordination with Foundation & AI Engineering Teams

1. Coordinate with the Foundation team on environment deployments and configuration changes. Infrastructure is owned by the Foundation team; the SE focuses on product-level work.
2. Work closely with AI Engineers to understand new capabilities being built, then wire them into the product and maintain those integration points.
3. Identify, scope, and document larger technical requirements before handing them off to the AI Engineering or Foundation teams.

Product Lifecycle & Internal Coordination

1. Work with Product Management  to help organize sprint planning, maintain backlog clarity, and prepare relevant items for development cycles.
2. Identify, scope, and document larger project requirements before handing them off to the AI Engineering team.
3. Capture field insights and customer workflows that inform product roadmap decisions and long-term platform design.

Requirements

Technical Skills

• Strong proficiency in modern software development, ideally including:
• Python, C++, QT (most don't have that), AngularJS and modern Angular (19), Flask, Postgres
• Familiarity with AI ecosystems:
• Foundation models, generative AI, LLM workflows
• Prompt engineering, retrieval systems, embeddings
• Agentic frameworks and AI evaluation methods
• Cursor, Kiro, Claude Code, etc.
• Basic AWS familiarity:
• General understanding of cloud services, APIs, and how web applications are deployed. Deep infrastructure knowledge is not required.
• Experience with GovCloud is a plus.
• Familiarity with development workflows:
• Basic CI/CD understanding, version control, and comfort working in a fast-moving codebase.

Customer & Communication Skills

• Comfortable serving as the technical face of a platform.
• Strong communication skills and the ability to explain complex systems to non-technical audiences.
• Proven history of customer engagement, support, or technical consulting.
• Willingness to travel regularly for on-site customer workshops, conferences, and field engagements.

Soft Skills & Traits

• Thrives in fast-moving, ambiguous environments.
• Highly autonomous—able to own tasks end-to-end.
• Strong problem-solving instincts and bias toward action.
• Balances speed of execution with reliability and quality.
• Enjoys “wearing multiple hats” across engineering, product, and customer engagement.