At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As a Customer Solutions Engineer, you'll be at the forefront of ensuring that our customers get maximum value from the Vanta Trust Management platform.
Working in partnership with the Account Management and Customer Success teams, you’ll provide technical expertise and custom-tailored solutions that ensure both renewals and increased product adoption.
You will also serve as a bridge between our product development team and our customers, utilizing your strong communication skills to deliver pointed and actionable feedback that our product teams might use to ensure Vanta gets 1% better every day.
It’s worth noting that Vanta has a kind and talented SE team, and while some members of the team have prior security experience, many have been successful at Vanta without it. We’re excited to chat with you!
What you’ll do as a Post Sales Solutions Engineer at Vanta:
Partner with Account Managers to identify, qualify and drive renewals and expansion opportunities
Build and maintain strong technical partnerships with our customers via engaging product demonstrations, trials, and other communications
Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer
Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape
Cultivate an environment of teamwork, openness, creativity, and continuous improvement
Work cross-functionally to resolve customer business issues and work toward mutual goals
Develop processes and workflows that allow us to build and scale a best-in-class Solutions Engineering organization
How to be successful in this role:
2+ years of customer-facing, technical experience as a Solutions Engineer, Sales Engineer or equivalent title
You exhibit outstanding communication abilities and feel equally at ease when presenting to both individual contributors and decision-makers
You have a track record of working on multiple projects simultaneously, while operating independently to drive projects to completion
Hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture
Strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization
You are creative, curious, technical, and naturally persuasive
You are detail-oriented and organized
You love listening to customers, discussing strategy with colleagues, but also diving into the weeds
You can interact with various titles and roles within an organization including the technical and security-minded, plus executives within large companies
Familiarity with REST API development and service integrations is a plus
Ideally has prior B2B SaaS experience
What you can expect as a Vantan:
Industry-competitive compensation
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks fully-paid parental Leave for all new parents
Health & wellness and remote workplace stipends
Family planning benefits through Carrot Fertility
401(k) matching
Flexible work hours and location
Open PTO policy
11 paid holidays in the US
Offices in SF, NYC, London, Dublin, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
#LI-remote
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
Top Skills
What We Do
Our mission at Vanta is to be a layer of trust on top of cloud services, to secure the internet, increase trust in software companies, and keep consumer data safe. Think of us as your automated security and compliance expert.
