The Role
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
About the Team:
Join an innovative tech scale up in NYC where you'll be a pivotal member of our growing team!
As our #2 Solutions Engineer in North America, you will have a unique opportunity to impact our team, our customers, and the future of our solutions. Our Solutions Engineering Team sits at the heart of Sales, Customer Relations, and Product, equipping all teams with the technical expertise needed to succeed.
About the Role:
As a Senior Solutions Engineer, you will partner closely with Sales Directors, Account Executives (AEs), and Customer Success Managers (CSMs) throughout the sales process and the entire customer lifecycle. Your role will be instrumental in driving technical success by understanding customer needs, designing tailored solutions, and ensuring seamless integrations of our platform.
This is a hybrid role based in NYC.
Key Responsibilities:
- [Technical Expertise and Solutioning]: Provide deep technical knowledge of Aircall's offerings, including our product capabilities, APIs, and integrations. Guide clients in designing and leading Proof of Concepts (POC) to showcase Aircall’s value in their specific context.
- [Requirements Discovery and Solution Mapping]: Collaborate with prospects and clients to uncover technical requirements and map out how Aircall can integrate seamlessly with their existing tools and workflows.
- [Demo and Presentation Delivery]: Deliver compelling demos and presentations that translate complex technical solutions into clear, understandable value propositions tailored to the audience's needs.
- [Internal and External Stakeholder Management]: Work closely with internal teams (e.g., Sales, Product, Partner Managers) and third-party partners to manage and influence the direction of deals and ensure successful technical implementations.
- [Objection Handling and Deal Strategy]: Address client concerns and objections effectively, leveraging your technical expertise to position Aircall favorably and co-own the process of moving opportunities through the sales funnel by providing technical validation and systems integration guidance.
- [Knowledge Sharing and Documentation]: Build and maintain internal and external documentation, sharing best practices, workflows, and technical knowledge to empower both the internal team and our broader developer community.
- [Customer Centricity]: Maintain a customer-first approach in all engagements, ensuring that solutions are designed with their needs and expectations at the forefront.
Qualifications:
- Technical Skills: Familiarity with front-end and back-end development, REST APIs, webhooks, cloud architecture, and data analytics. Proficiency in at least one programming language (e.g., JavaScript, Python, Ruby) is a plus.
- Solutioning Mindset: Ability to propose creative and efficient solutions that meet client needs while managing expectations and minimizing unnecessary complexity.
- Communication and Value Transfer: Exceptional communication skills with a talent for conveying the unique value of Aircall to clients, focusing on outcomes and business impact.
- Customer-Centric Approach: Strong ability to understand customer challenges and advocate for their needs, even when it means challenging internal perspectives
- Project and Time Management: Proven experience managing complex projects, coordinating multiple stakeholders, and maintaining high levels of organization
- Adaptability and Continuous Learning: A growth mindset, always seeking to learn and adapt in a fast-paced, dynamic environment.
- Preferred Qualifications:
- Experience in a Solutions Engineering, Sales Engineering, or similar technical pre-sales role within a tech company.
- Bilingual in Spanish or French is a plus.
- A natural curiosity combined with a critical thinking approach to problem-solving.
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨 Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, commuter, and childcare reimbursements
💚 Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
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The Company
What We Do
Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone support as easy to manage as any other business workflow—accessible, transparent, and collaborative.
Why Work With Us
At Aircall, we’re equally thrilled by our ambitious goals, and by the journey that will lead us there. Our culture is rooted in our mission: we believe that now more than ever, good communication has the ability to make a difference. We’re learning, trying, and improving every day.
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