Solutions Engineer (m/f/d)

At voize, we’re revolutionizing the healthcare industry with AI: Nurses simply speak their documentation into their smartphones, and our AI automatically generates the correct entries. This saves each nurse an average of 39 minutes per day, improves the quality of documentation, and makes their daily work much more rewarding.

voize is YCombinator-funded, already in use at over 1000 senior care homes, and has grown by 100% in the last 90 days. Our customers save over 3.5 million hours annually - time spent on people instead of paperwork.

But this is just the beginning. With our self-developed voize AI, we’re transforming not only the healthcare industry, but also have the potential to create value in many other sectors – from healthcare to inspections.

As a dynamic team, we blend cutting-edge technology with social impact. And now, we are looking for You to join us!

As a Solutions Engineer at voize, you own the full technical journey of our customers - from the first presales check to ongoing operations. You’re the primary technical point of contact, bridging voize and customer IT. By validating infrastructure, configuring secure setups, solving technical issues, and scaling deployments, you ensure a smooth experience and long-term success.

• Support pre-sales calls to assess infrastructure, spot blockers, and guide evaluations

• Multiple years of experience as a Linux or Windows Administrator.

• Troubleshoot issues across systems, networks, browsers, and interfaces with clarity and empathy

• Support technical scaling (e.g., growing user bases, infra changes)

• Document setups and technical handoffs for smooth internal collaboration

• Flag recurring issues and contribute to internal tools, docs, or processes

• Expert Windows/Linux system administration and network configuration skills (firewalls, proxies, routing, MDMs, APIs)

• Solid experience with virtualisation, Docker, web servers (Nginx, IIS), and load balancing

• Strong troubleshooting skills across APIs, browsers, infrastructure, and devices

• Clear communicator with empathy for both technical and non-technical users

• Proactive, self-directed, and skilled in documentation and technical handoffs

• Experience with start-ups will help you thrive in this role

• You’re confident in German and English to support customers and work closely with the team - we’ll support you with language courses if needed.

• You’re resilient - you see challenges as opportunities, not obstacles

• You work iteratively - test, learn, and improve instead of aiming for perfection

• You value open feedback and contribute to a positive, transparent team culture

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care

• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany

• Become a co-creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible

• You decide when you work best, that means flexible working hours and a good hybrid set-up.

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!