The Role
Supports pre-sales activities for POS solutions by gathering customer requirements, assisting with discovery sessions, delivering product demonstrations, preparing technical proposals and RFP responses, and troubleshooting demonstration environments. The role collaborates with Sales, Product, Implementation, and experienced Solutions Engineers while developing expertise in payment processing, integrations, technical documentation, and customer-facing consultative selling.
Summary Generated by Built In
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
As a Solutions Engineer I supporting PDI's POS solutions, you will support the pre-sales process by helping customers understand how our technology solutions address their business needs. You will work closely with Sales and experienced Solutions Engineers to prepare and deliver product demonstrations, assist with technical discovery, and support solution development. This role provides an opportunity to build technical expertise in POS systems, payment processing, and integrations while developing customer-facing and consultative selling skills.
Key Responsibilities
- Support the pre-sales process by gathering customer requirements and helping identify appropriate technical solutions.
- Assist with customer discovery sessions to understand business needs, technical requirements, and potential solution opportunities.
- Prepare and deliver standard product demonstrations, with guidance on more complex customer scenarios.
- Support the development of technical proposals, RFP responses, and other sales materials.
- Configure, maintain, and troubleshoot demonstration environments to ensure successful customer presentations.
- Develop knowledge of PDI's POS solutions, payment processing capabilities, integrations, and related technologies.
- Partner with Sales and experienced Solutions Engineers to address customer questions and communicate product capabilities.
- Assist with documenting customer requirements, technical configurations, and proposed solutions.
- Collaborate with Product and Implementation teams to understand solution capabilities, limitations, and customer feedback.
- Contribute to internal documentation, demonstration scripts, and knowledge-sharing resources to support team effectiveness.
Qualifications
- 0–3 years of experience in technical pre-sales, solution consulting, technical support, systems engineering, or a related field.
- Foundational knowledge of POS systems, payment processing, software applications, or related technologies preferred.
- Basic understanding of system integrations, APIs, and technical troubleshooting.
- Strong analytical and problem-solving skills with the ability to learn new technologies.
- Effective communication and presentation skills with the ability to explain technical concepts clearly.
- Ability to collaborate with cross-functional teams and support customer-facing activities.
- Strong organizational skills and attention to detail.
- Familiarity with CRM systems, demonstration environments, or technical documentation tools preferred.
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience preferred.
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
Skills Required
- 0-3 years of experience in technical pre-sales, solution consulting, technical support, systems engineering, or a related field
- Foundational knowledge of POS systems, payment processing, software applications, or related technologies
- Basic understanding of system integrations, APIs, and technical troubleshooting
- Strong analytical and problem-solving skills
- Effective communication and presentation skills
- Ability to collaborate with cross-functional teams and support customer-facing activities
- Strong organizational skills and attention to detail
- Familiarity with CRM systems, demonstration environments, or technical documentation tools
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience
PDI Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PDI Technologies and has not been reviewed or approved by PDI Technologies.
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Leave & Time Off Breadth — Leave and time off are seen as reasonably generous, with flexibility and hybrid options contributing to a stable work-life setup. Feedback suggests certain teams value remote work programs and reliable scheduling.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, and vision, with life and disability insurance. Some comments note the insurance package as somewhat better than average in certain cases.
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Flexible Benefits — Workplace flexibility, including remote or hybrid arrangements, is highlighted for eligible roles. Feedback suggests flexibility and schedule control are appreciated across some departments.
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The Company
What We Do
PDI Technologies resides at the intersection of productivity and sales growth, delivering powerful solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with their customers. www.pditechnologies.com
