As a Business Analysis Associate I within JPMorganChase, you will play a pivotal role in driving operational efficiency and strategic initiatives. You will leverage your advanced understanding of data analytics and automation technologies to uncover patterns, analyze complex data sets, and propose innovative solutions. Your expertise in cross-functional collaboration will enable you to work effectively with diverse teams, ensuring alignment with business strategies. You will also utilize your advanced computer literacy and digital proficiency to enhance processes and customer interactions. Your role will involve coaching and delegating tasks to others, fostering a culture of learning and growth within the team. Your decisions and work results will have a significant impact on the team and departmental goals, contributing to the overall success of the firm.
Job responsibilities
- Analyze and interpret complex data sets using advanced data analytics skills to support operational initiatives and strategic decision-making.
- Utilize automation technologies to optimize processes, enhance efficiency, and support the implementation of business strategies.
- Provide insights and recommendations to team members, ensuring tasks and responsibilities are aligned with project objectives for efficient and effective outcomes.
- Collaborate effectively with diverse teams across the organization to align efforts, share knowledge, and drive the successful execution of projects.
- Leverage digital platforms and technological tools to improve processes, enhance customer interactions, and effectively communicate with stakeholders.
- Manage projects related to system access, resolve escalated access issues and create monthly reporting and Monthly Business Review (MBR).
- RBAC and CPA certifications
- Create and maintain Role-Based Access and CPA Profiles for (CCB), Card Lending, Servicing, Banker Support, Business Banking, and support functions.
- Serve as a liaison with business groups to resolve access issues and comply with access control policies and standards.
- Coordinate cross-functional collaboration, working effectively with diverse teams across the organization to align efforts, share knowledge, and drive the successful implementation of business strategies.
- Develop and implement automation strategies, leveraging systems architecture knowledge to optimize processes and drive efficiency within the department.
- Demonstrated ability to conduct data analysis and interpret complex data sets, with 2+ years of relevant experience.
- Advanced proficiency in automation technologies to optimize processes and implement business strategies.
- Proven experience coaching and guiding team members, fostering continuous learning and growth.
- Strong cross-functional collaboration skills, coordinating efforts to drive project success.
- Advanced computer literacy and digital proficiency, leveraging technology to enhance processes and customer interactions.
- Provide quality service to customers through continuous communication and effective problem-solving.
- Solid understanding of the software delivery lifecycle and industry-standard methodologies.
- Knowledge of systems used in Customer Service, Card Lending, Banker Support, and Business Banking.
- Strong sense of ownership, program-level accountability, and effective conflict management.
- Experience leading small to medium-scale initiatives and projects, including production support and escalation handling.
- Ability to communicate access information clearly to all levels, including executives, ensuring timely resolution of client issues.
- Proficient in leveraging artificial intelligence and AI tools to enhance data analysis, identify business trends, and provide actionable insights for strategic decision-making.
- Skilled in implementing automation solutions to streamline business processes and improve operational efficiency.
- Strong customer service and conflict management skills to understand client needs, resolve stakeholder issues, and facilitate effective collaboration with professional, thorough, detail-oriented, and organized, with strong interpersonal and follow-up skills.
- Able to craft clear and effective prompts to guide data analysis and ensure consistent outcomes.
- Experienced in contributing to a collaborative work environment by sharing knowledge and supporting team initiatives.
- Competent in technology and process release management, with proficiency in software applications, digital platforms, and system access tools.
- Experience supporting more than one CCB Operations Function/Line of Business
Visa sponsorship is not available for this position
Work Schedule: Full-time in office, on a 40-hour per week schedule in Columbus, OH
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.Skills Required
- 2+ years of relevant experience conducting data analysis and interpreting complex data sets
- Advanced proficiency with automation technologies for process optimization and business strategy implementation
- Experience coaching and guiding team members
- Strong cross-functional collaboration skills
- Advanced computer literacy and digital proficiency
- Ability to provide quality customer service through communication and problem-solving
- Understanding of the software delivery lifecycle and industry-standard methodologies
- Knowledge of systems used in Customer Service, Card Lending, Banker Support, and Business Banking
- Strong ownership, program-level accountability, and conflict-management skills
- Experience leading small- to medium-scale initiatives and projects, including production support and escalation handling
- Ability to communicate access information clearly to executives and other stakeholders
- Experience using artificial intelligence and AI tools for data analysis and business insights
- Experience implementing automation solutions to improve business-process efficiency
- Strong customer service and conflict-management skills
- Ability to craft clear and effective prompts for data analysis
- Experience contributing to collaborative work environments and supporting team initiatives
- Experience with technology and process release management, software applications, digital platforms, and system access tools
- Experience supporting multiple Consumer & Community Banking operations functions or lines of business
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical coverage and wellness resources, including mental-health support and wellness incentives, are described as comprehensive and accessible; feedback suggests income-based contributions help keep care affordable.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% of eligible pay, plus additional employer contributions in some cases, is highlighted as a strong pillar of financial security. Feedback suggests this structure is a notable advantage of the total rewards package.
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Parental & Family Support — Up to 16 weeks of paid parental leave for all parents, along with fertility, adoption, surrogacy, childcare, and family-support resources, signals a family-forward approach. Feedback suggests these programs are a standout feature of the package.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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