Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job DescriptionThis role will lead the implementation, release, and operationalization of workplace GenAI tools—turning architecture decisions and governance requirements into production‑ready deployments with monitoring, documentation, and service readiness. A major focus will be executing POCs/POVs, standing up provisioning and identity workflows, building the operational playbooks, and ensuring performance/availability metrics meet enterprise standards before GA. This role will also help reduce manual overhead where ChatGPT tooling lacks mature admin capabilities, by creating automation and operational processes for account/access, custom GPT handling, and controls support. You will operationalize ChatGPT Enterprise workspace management capabilities: implementing SSO/SCIM provisioning flows, applying workspace roles, supporting GPT publishing/sharing standards, and enabling evidence capture via the Compliance API where required by audit/compliance partners.
Summary of Primary Responsibilities
- Onboard and implement GenAI tools, integrating with enterprise identity/security tooling and standards.
- Implement ChatGPT Enterprise identity posture: SSO + SCIM onboarding, and support RBAC patterns in the workspace for admins/owners and GPT governance roles.
- Execute POCs/POVs: build capability maps, define target productivity outcomes, evaluate effectiveness, support acceptable use artifacts, and coordinate end‑user communications.
- Operationalize GA readiness: monitoring/alerting, availability metrics, performance management, release validation, and service transition readiness.
- Create and maintain technical documentation for implementation, deployment, and maintenance processes.
- Enable support teams (Service Desk / 1LOD) with training, runbooks, and escalation pathways for GenAI tools
- Automate operational workflows where possible (provisioning steps, governance tracking updates, reporting, lifecycle actions).
- Support custom GPT operational controls (where applicable): enforce sharing constraints, track lifecycle status, and align operational practice to governance requirements.
- Support enterprise GPT operations using documented ChatGPT Enterprise capabilities: workspace GPT sharing controls + third‑party GPT allow/block decisions. Shared edit access and admin ownership reassignment to prevent single‑owner failure modes. Compliance evidence workflows using Compliance API logs/metadata, where audit/compliance requires
- 4–8+ years in engineering / implementation roles supporting enterprise SaaS tools, collaboration platforms, identity integration, or workplace productivity systems.
- Hands‑on experience implementing and operating productivity platforms and/or GenAI services, with an emphasis on stability, monitoring, and operational excellence.
- Working understanding of governance mechanics that affect deployment (acceptable use, approvals, training/attestation, access request flows).
- Comfort producing crisp documentation, runbooks, and knowledge articles; capable of training support teams.
- Ability to build lightweight automation (e.g., workflow automation aligned to governance tracker patterns and audit reminders).
- Experience supporting enterprise audit/compliance evidence pipelines using the Compliance API / Compliance Logs Platform.
- Experience implementing ChatGPT Enterprise identity/provisioning and workspace management (SSO/SCIM/RBAC).
Our unique combination of smart minds and collaborative approach sets us apart. We set ourselves big goals and push each other to perform at our best. We aim to win through collaborative idea generation, often co-creating with our clients.
We recognise that good ideas can come from anywhere and we empower our teams to innovate, experiment and learn fast. This audacity for creativity and risk-taking lies at the heart of our innovative ethos.
Innovation is a critical part of Experian's DNA and practices. As is our diverse workforce, which drives our success. Everyone can succeed at Experian, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society.
During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity.
We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
About Experian:
Bringing data to life requires creativity, passion, flexibility and expertise.
We want you to share in our success. That's why we offer rewards that recognise great performance.
Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career.
Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
