Solutions Engineer, CPaaS

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We are seeking a highly skilled and experienced Solution Engineer to join our growing CPaaS Solution Engineering team in the APAC region. You will have a customer-obsessed vision and a passion for wanting to understand our customer's problem(s). You should be contextually aware and able to bridge the gap between business and technology whilst working alongside our sales team and helping our customers get the most out of 8x8 solutions and technology. 

The ideal candidate will have experience working with APIs and knowledge of Mobile Messaging (SMS & ChatApps), Cloud Services and Mobile Technology. Voice and Video experience would also be preferred. You will enjoy international exposure and working in a fast-paced team within a growing communications company. 

To be successful in this role, you will need to demonstrate hands-on experience in consultative selling of a CPaaS product set, have a strong technical understanding of customer environments and a good background in supporting customers directly. 

Being a strong team player is essential. 

This role is a perfect opportunity for an ambitious and autonomous personality who enjoys challenges, loves technology and engaging with people and aims for success. 

As a Solutions Engineer at 8x8, your responsibilities will include: 

• Work with the sales team and be the technical point of contact throughout the sales cycle for internal and external parties, participating in discovery calls, running and creating customised demonstrations, understanding and providing solutions to customers’ challenges, and being a thought leader and trusted advisor while building solid relationships with prospects. 

• Management of PoC and trials, working closely with the prospect to ensure their challenges are defined and met. 

• Take full ownership and accountability of all technical sales processes. 

• Provide direct support for the functional and technical fulfilment of RFIs, RFQs, and RFPs.

• Communicate directly with customers, perform client visits for presentations and training workshops, and attend trade shows & conferences on occasion. 

• Stay up to date with competitors’ products and identify current and future customer service requirements to provide valuable feedback and input to the product team. 

• Maintain detailed engagement notes and documents and share your experiences and learnings with team members.

Desired Skills and Experiences 

• Possess relevant Sales Engineering or Solution Engineering experience in the mobile and/or telecom industry. Minimum in APAC, Global desirable. 

• Ability to provide technical leadership to the sales team with a strong sense of responsibility, initiative and commitment.

• A strong team player with the ability to work remotely effectively. 

• Experience and knowledge of the mobile & telecom industry and associated technologies, preferably including; SMS, ChatApps (WhatsApp, Viber, WeChat etc.), Voice, Video, APIs & Application Integration & Network Architecture. 

• Pre-sales consulting experience and technical know-how to understand complex solutions.

• A proactive problem solver, willing to listen and with a desire to continually and autonomously learn and adapt to change. 

• Proven time management skills in a dynamic sales environment. 

• Strong presentation, communication and interpersonal skills with an ability to influence audiences internally and externally. 

• Creativity and understanding to design, create and deliver product demonstrations using the 8x8 CpaaS product set. 

• Credible in representing the company to customers and other stakeholders. 

• A high achiever with initiative and enthusiasm, good attention to detail and an interest and aptitude in technology. 

• You want to be part of a high-growth and high-performing team that will go the extra mile to help our customers and get deals closed. 

• Written and Verbal fluency in English is required. 

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