Global-e is seeking a Solutions Engineer to join our dynamic team. In this role, you will be responsible for providing technical expertise and support to our clients, helping them to implement and optimize our e-commerce solutions. The ideal candidate will have a strong understanding of software development, excellent problem-solving skills, and the ability to communicate complex technical concepts to a non-technical audience.
- Work directly with our Sales and Customer Success teams to introduce and present Global-e’s cross-border solution to prospective customers.
- Serve as the primary technical expert throughout the sales cycle, providing clear guidance to clients on the platform's capabilities and integration paths.
- Act as a vital liaison, translating client needs and feedback into actionable insights for our Product and R&D teams.
- Lead technical discovery and integration discussions, effectively explaining technical features and problem-solving any potential roadblocks for clients.
- Act as the technical focal point for integrating clients, leveraging your technological expertise to demonstrate and prototype solutions in merchant environments.
- Provide “best practice” advice and make strategic recommendations on integration to ensure successful and complete implementation of the Global-e platform.
- Become a product expert by actively participating in internal technical discussions and staying up-to-date with product roadmaps.
- Engage with clients directly through on-site travel to sales meetings and technical workshops as required.
Requirements
- A minimum of 3+ years of experience in a solutions engineer or a similar technical sales role within a SaaS environment.
- Possess strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences.
- Professional fluency in Chinese, English and Japanese is required.
- A BA/BS/Master's degree in Computer Science or a related technical field is required.
- A firm understanding of systems integration concepts, API implementation (specifically RESTful services), and relational databases (SQL).
- Proven problem-solving and troubleshooting abilities.
- The ability to learn and adapt to varying technological environments (including emerging technologies).
- Previous experience in an e-commerce or logistics environment is a strong advantage.
- Must be based in Japan.
This is a full-time position, Monday to Friday, with hybrid working arrangements. The role will require you to be in the Tokyo office 3 days a week.
Top Skills
What We Do
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localised shopping experience. Our end-to-end e-commerce solutions combine best-in-class localisation capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Operating from ten offices worldwide, our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family. Check out our open positions at https://www.global-e.com/careers/
