Solutions Engineer (Based in Germany)

What you can expect

We are looking for a Solutions Engineer to support our Zoom products in the German market. You’ll play a key role in helping customers adopt and integrate Zoom solutions as part of their UCaaS strategy. This is a great opportunity for someone early in their technical career to develop deep expertise in unified communications and grow within a fast-paced, collaborative environment.

About the Team

The Solutions Engineering team works closely with Sales, Support, and Product to deliver best-in-class technical support and guidance. We thrive on collaboration, continuous learning, and a strong customer-first approach. As a key part of the team, you'll support technical conversations and play a role in helping customers get the most out of Zoom.

Responsibilities

• Assist German-speaking customers with technical questions and troubleshooting related to Zoom products
• Support resolution of customer escalations alongside senior engineers
• Maintain accurate case documentation and collaborate with internal teams to expedite solutions
• Contribute to internal knowledge resources, such as troubleshooting guides and help center articles
• Driving proof of concepts with customers  Participate in lab testing and product learning activities to build hands-on expertise
• Support the Sales team by helping address technical questions during the sales process

What we’re looking for

• Fluency in German and English is required
• 1–3 minimum experience in a pre-sales role
• Understanding of VOIP and networking concepts (e.g., SIP, RTP, TCP/IP, LAN/WAN)
• Familiarity with firewalls, switches, cloud-based telephony or contact center platforms

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.