Solutions Engineer, Associate
PayTrace by North- Remote
PayTrace by North - Payment and ACH processing, virtual terminals, and more. The B2B payments expert transforming financial and accounting processes to future-proof your business. With advanced payment automation solutions and a user-friendly API, we help B2B companies become more efficient, successful, and profitable.
As a Solutions Engineer, Associate at PayTrace, you will be the technical bridge between our Sales team and our Merchants, Partners, and ISVs. You’ll dive deep into pre-sales discovery to understand unique business needs and design technical solutions that leverage the full power of the PayTrace platform. This is a junior-level role perfect for a payments professional who loves solving puzzles, explaining "how things work" to both developers and business owners, and ensuring a seamless transition from a "handshake" to a "live integration."
What you'll do:
Technical Sales Partnership: Collaborate with the Sales team during the discovery phase to provide technical expertise and ensure our products align with prospective client needs.
Solution Architecture: Develop and propose tailored integration solutions based on specific merchant requirements, acting as the subject matter expert on PayTrace products and services.
Advisory & Best Practices: Consultant with Merchants and Partners to optimize their current payment workflows, identifying opportunities for efficiency and security improvements.
The Voice of the Customer: Act as a vital liaison to the Product department, communicating market gaps and advocating for feature enhancements based on real-world feedback.
Seamless Transitions: Work hand-in-hand with our Developer Support team during the post-sales handover to ensure integrations are successful and sustainable.
Knowledge Management: Create and maintain high-quality technical documentation covering processes, procedures, and specific integration guides.
What we need from you:
Education: High school diploma or GED. We value hands-on experience and industry knowledge over specific degree requirements for this role.
Experience: 3+ years of professional experience within a Payment setting (Gateway, Processor, or Merchant Services).
Customer-Facing: 2+ years of experience in a customer-facing role, preferably in a technical or support-adjacent capacity.
Communication Mastery: The ability to translate complex technical concepts into clear, actionable advice for non-technical stakeholders while remaining "technical enough" for developers.
Technical Troubleshooting: A sharp eye for identifying friction points in a workflow and a passion for solving complex problems in real-time.
API Proficiency: Hands on experience with APIs (specifically JSON). Experience using developer tools like Postman to test and demonstrate functionality highly preferred.
Payments Industry Fluency: A solid understanding of the payment ecosystem, including Gateways, Processors, and Merchant Services.
Travel Requirements: Up to 20% for partner visits or industry events.
Remote Readiness: Must have high-speed internet and a reliable environment to join video meetings without latency disruptions.
What we offer:
We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:
Medical, Dental, & Vision Coverage
Flexible Paid Time Off
401(k) + Match
Education Assistance
Paid Maternity & Paternity Leave
Mental Health Support & Well-Being Program
Company-funded Lifestyle Spending Account
Salary Range: Base salary of $70,000- $80,000 plus quarterly incentive plan.
Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.
To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands
Skills Required
- 3+ years of professional experience within a Payment setting
- 2+ years of experience in a customer-facing role
- Hands-on experience with APIs (specifically JSON)
- Experience using developer tools like Postman
- High school diploma or GED
What We Do
NorthAB, LLC (North) and its subsidiaries are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else. At North, we point the way to smarter, faster, and just plain better payment solutions. Let’s go North, together!
Why Work With Us
At North, we put a clear focus on team member well-being, both personally and professionally. We offer Flexible PTO and Work by Choice policies (i.e. work remotely, in office, or hybrid) that create the flexibility our team members need to do their best work.
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