Solutions Director

About CitySwift:
CitySwift is the world’s leading performance optimisation platform for public transport, enabling data-driven decision-making for some of the largest transport networks globally. Backed by over €15 million in venture capital funding, we partner with major public transport operators and government authorities, including Go-Ahead Group, Transport for London, and many more. CitySwift is experiencing accelerated growth, with 117% year-over-year revenue growth in 2025.

Our mission is to increase the adoption of sustainable public transport worldwide. Today, our platform optimises more than 3 billion passenger journeys annually, and our target is to reach 10 billion journeys by the end of 2026.

At CitySwift, you’ll have the opportunity to take ownership, make a measurable impact, and grow professionally as part of a collaborative, mission-driven team. Join us in shaping the future of public transport by driving the next phase of CitySwift’s growth.

Role Overview:
This role will lead how CitySwift engages with transport authorities, helping position our platform as a strategic solution for network planning, performance management, service improvement and policy outcomes.

You will bring deep expertise in public transport planning and authority-led transport governance, enabling CitySwift to better understand the priorities, challenges and decision-making processes of transport authorities across diverse markets.

Working closely with Sales, Partner Management and Product, you will act as the authority subject matter expert, helping shape market strategy, support strategic opportunities, influence product direction, and ensure CitySwift's solutions align with the evolving needs of public transport authorities.

You will play a key role in strengthening CitySwift's position within the authority market, building trusted relationships with senior stakeholders and helping expand our presence across EMEA.

Key Responsibilities

• Lead CitySwift's engagement strategy with transport authorities
• Act as a subject matter expert on authority priorities, including network planning, service performance, franchising, procurement, decarbonisation, accessibility and passenger outcomes
• Partner with Sales and Partner Management on strategic authority opportunities, acting as the authority subject matter expert throughout the pre-sales process. Lead authority-focused discovery, solution design, value articulation, and business case development, helping to create compelling value propositions that address customer needs and support successful outcomes.
• Build and maintain relationships with senior stakeholders across transport authorities, government bodies, and regional transport agencies
• Serve as the primary authority solution expert throughout intricate sales cycles, procurement workflows, and strategic client engagements.
• Lead technical data discovery with prospective authority clients, assessing their data sources, quality, integration requirements and readiness
• Work closely with Product to ensure authority requirements, market trends and regulatory developments are reflected in product strategy and roadmap decisions
• Identify emerging market opportunities, policy developments, funding programmes and procurement trends across EMEA
• Support thought leadership activities, industry engagement, conferences and strategic customer events
• Contribute to CitySwift's market expansion strategy by identifying opportunities to strengthen our position within the authority sector
• Support Partner Managers with executive stakeholder engagement, strategic reviews and long-term account development, including hands-on support for selected strategic accounts in-life
• Provide specialist authority expertise to Sales, Partner Management and Product teams, reducing dependency on operational leadership for subject matter support.
• Drive authority new business acquisition, accelerate pipeline conversion rates, deepen stakeholder engagement, and shape strategic product roadmap priorities

Qualifications, Skills & Experience

• Significant experience working with or for transport authorities, public sector transport organisations, or related consultancy environments
• Strong understanding of public transport planning, network design, service performance management and authority decision-making processes
• Experience engaging with senior stakeholders within transport authorities, government agencies, or regional transport bodies
• Strong understanding of public transport policy, procurement, franchising, funding and data environments
• Ability to translate complex transport challenges into strategic, customer-facing solutions
• Excellent stakeholder management, communication, and influencing skills
• Commercial awareness and experience supporting customer-facing discussions and business case development
• Experience working across international markets
• Interest in working closely with product teams to shape solutions and market strategy
• Willingness to travel

We value, recognise and reward our people:

• A role with real scope, where your impact is visible, your salary is reviewed as we grow, and there are career progression opportunities as the company scales and internationalises. 
• Comprehensive health and life insurance through Laya Healthcare in Ireland and Aviva in the UK.
• Flexible working with hybrid working as the default in Ireland, core hours of 10am to 4pm, remote options depending on role and a work abroad programme of up to 6 weeks.
• 25 days annual leave from day one, increasing by half a day per year of service, plus company days off, a half day before public holidays and an end of year shutdown.
• Enhanced family leave, including 6 months fully paid maternity leave and 3 weeks paid paternity leave after 18 months’ service (and wedding leave!)
• And on top of all of this, the usuals done well. A matching pension scheme that increases with service, paid sick leave, bike to work scheme, wellbeing supports, and an employee referral programme with rewards of up to €4,000 (or equivalent) per referral.

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