The Role
Act as subject-matter expert for a SaaS TMS: support pre-sales demos and discovery, design API/EDI integrations and solution architectures, produce SOWs and configs, manage implementation handoffs and testing, and provide post-implementation advisory and tier-2 integration support.
Summary Generated by Built In
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!
We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.
We're looking for an energetic Solutions Consultant to serve as the subject matter expert for our SaaS-based TMS platform. In this high-impact role, you will accelerate customer integration by planning, managing, and overseeing parallel integration projects using APIs and EDI. You'll work closely with sales to demo solutions, answer complex technical questions, and ensure our customers quickly realize the maximum value from our system.
WHAT YOU GET TO DO:
- Partner with Sales reps to understand prospect goals, pain points, and operational requirements.
- Conduct discovery sessions to gather detailed transportation, logistics, and systems integration requirements.
- Develop and deliver tailored product demonstrations and presentations highlighting the value and capabilities of the proposed TMS solution.
- Create solution proposals, process flow diagrams, and integration architecture overviews.
- Deliver Statement of Work documentation for proposed solutions.
- Translate customer business requirements into detailed solution designs leveraging TMS configuration, API integrations, and reporting tools.
- Collaborate with product management and engineering to ensure proposed solutions are feasible and aligned with the product roadmap.
- Report customer feedback and use case to product teams to help roadmap and feature planning
- Partner with customer success/account management team to ensure smooth handoff from sales to delivery.
- Organize technical resources to scope necessary development.
- Provide subject matter expertise during early implementation stages, ensuring customer expectations align with the TMS’s capabilities.
- Set and communicate accurate and achievable delivery timelines to internal and external stakeholders.
- Participate in testing, validation, and go-live planning where necessary.
- Drive deliverables to completion
- Act as a trusted advisor to customers post-implementation, identifying opportunities for optimization and upsell.
- Tier 2 support for integration or troubleshooting issues impacting customer’s daily operations.
Pre-Sales Support
Design and Configuration
Implementation support
Customer Enablement and Support
REQUIRED QUALIFICATIONS:
- 4+ years of experience working in a solutions engineering/architect and/or technical project management capacity dealing directly with customers and multiple technical teams
- Strong communication skills, both written and verbal, in order to effectively communicate client desires to the development team
- Proven track record of SaaS software implementation and systems integrations
- Ability to clearly define and deliver technical solutions that drive client satisfaction and business results
- Experience with system integration design, implementation, testing (EDI/API)
- Native or highly proficient English language skills
- Excellent customer service skills
- First hand experience working with a TMS system is a plus
WORKING AT LOADSMART:
• Competitive base salaries - we believe in rewarding top talent
• Extremely competitive Equity package - become a shareholder in our company!
• Loadie Time Off - PTO and sick days without a limit
• Comprehensive Medical, Dental, and Vision insurance plans
• 401k Match
*Applicants must be currently authorized to work in the United States on a full-time basis. Loadsmart will not sponsor applicants for work visas.
At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.
It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.
Skills Required
- 4+ years in solutions engineering, solution architect, or technical project management working directly with customers and multiple technical teams
- Proven track record of SaaS software implementation and systems integrations
- Experience with system integration design, implementation, and testing (EDI/API)
- Strong written and verbal communication skills to translate client needs to development teams
- Ability to define and deliver technical solutions that drive client satisfaction and business results
- Excellent customer service skills
- Native or highly proficient English language skills
- Authorized to work in the United States (no visa sponsorship)
- First-hand experience working with a TMS system
Loadsmart Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Loadsmart and has not been reviewed or approved by Loadsmart.
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Leave & Time Off Breadth — Unlimited PTO (“Loadie Time Off”) and sick time are described in postings as available without a limit, broadening flexibility for time away. Availability is noted across many U.S. roles, though exact application can vary by position and location.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is consistently cited in job postings, indicating a solid core health offering. This breadth forms a standard tech-style benefits baseline for U.S. employees.
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Equity Value & Accessibility — Stock options are frequently offered and positioned as competitive alongside base pay and other benefits. This ownership component is presented as a meaningful part of total rewards.
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The Company
What We Do
We are industry veterans and data-scientists using innovative technology to fearlessly reinvent the future of freight. As the ‘nerds of logistics’, we seek intelligence in data to solve deep-rooted inefficiencies in the industry. We give shippers, brokers and carriers access to our data connections (linking supply and demand) and suite of award-winning solutions to strike the perfect balance of cost and service. We’re creating a more efficient and environmentally responsible way to move more with less. For more information, please visit: https://loadsmart.com
