Solutions Consultant

Practice Group / Department:

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. 

The Role and Team

As a client-facing Solutions Consultant with established legal tech, project management and stakeholder engagement skills, you will take the lead on client solutions projects. The role sits in the Client Solutions team – reporting to the Director of Legal Technology Consulting and based in Newcastle, you will work closely with people in other offices across the NRF network. You will play a pivotal role in understanding our clients’ needs, designing customized solutions, and ensuring successful project delivery. 

You can find out more about the work we do here.

Key Responsibilities

Solution Design and Implementation:

• Able to translate client requirements into functional design documentation.
• Work closely with developers and business analysts to design and implement technical solutions, including leveraging latest Gen AI tools.
• Manage client feedback efficiently, liaising with relevant teams and maintaining excellent client communication.

Project Management:

• Manage end-to-end project delivery, ensuring timelines, quality and budget alignment.
• Coordinate with the LTC team and other teams as required to deliver the best outcome
• Manage timelines and reporting throughout development, testing, and deployment stages
• Monitor project progress, identify risks, and proactively address any issues.

Lawyer Engagement:

• Inspiring lawyers to adopt tech-enabled solutions to streamline the delivery of legal work
• Collaborate with NRF lawyers and our clients to understand their business requirements, challenges, and objectives.
• Conduct discovery workshops to identify pain points and opportunities.
• Facilitate meetings and lead discussions to align solutions with client needs.
• Provide regular status reports to client and internal stakeholders.
• Drafting proposals and presenting solution demonstrations to potential clients

Continuous Improvement:

• Facilitate lessons learnt workshops and sprint reviews to identify areas for improvement and recommend new ways of working.
• Stay updated on industry trends and best practices by attending training courses and conferences.
• Maintain market and technical knowledge by pursuing certifications and researching latest trends.

Skills and Experience Required

• Experience working with Legal Tech, Legal AI tools and Microsoft Power Platform will be particularly helpful.
• Proven experience in client-facing roles, project management, and solution delivery, ideally in a professional services organisation
• Ability to analyse complex business problems and design innovative technology-based solutions.
• Comfortable with ambiguity, self-motivated, and eager to achieve success.
• Stakeholder relationship management experience, with the ability to foster trust and build mutually beneficial relationship with all stakeholders.
• Must be an excellent communicator, be decisive, gain trust, understand and articulate the vision and priorities.
• Comfortable with juggling and prioritising needs from various teams, including the client in order to gain maximum value.
• Project planning, reporting, budgeting utilising the most appropriate project methodology.

#LI-JC1 #LI-Hybrid

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. 
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.