Lithic creates card issuing and payment infrastructure for technology companies that just works. We help some of the world’s fastest-growing digital banks, fintech companies, and software companies process billions in transactions annually.
Lithic is hiring a Solutions Engineer to design and deliver technical product solutions that meet customer needs and highlight the value of our platform. In this role, you’ll partner with customers and sales teams to develop tailored solutions that clearly demonstrate the benefits of working with Lithic. If you’re passionate about technology, problem-solving, and creating exceptional customer experiences.
What you’ll do:
- Design and deliver technical product solutions that address customer needs and showcase the value of Lithic’s platform.
- Collaborate with customers, sales, and technical teams to develop tailored solutions that drive measurable business outcomes.
- Communicate complex technical concepts clearly and effectively to both technical and non-technical audiences.
- Apply strong critical thinking and problem-solving skills to analyze customer challenges, identify best use cases, and develop effective solutions.
- Provide domain expertise and insights to guide internal decision-making and identify opportunities for future product development.
- Develop deep expertise in card issuance and processing, becoming a trusted advisor to both customers and internal teams.
- Become a Lithic product expert, capable of demonstrating and articulating the value of our platform with confidence and clarity.
Qualifications:
- Proven experience in Solutions Consulting, Sales Engineering, Solutions Architecture, or a similar customer-facing role focused on implementing payments solutions.
- 3–5 years of experience in FinTech, particularly in payments, card issuance, or financial services technologies.
- Strong understanding of APIs and complex technical concepts, with the ability to translate them into clear, actionable insights for customers.
- Excellent communication skills: able to translate technical information into clear business language to different internal stakeholders.
- Strong presentation skills: comfortable and confident presenting to external teams technical and non-technical stakeholders.
- Strong product sense, concept explanation, and technical acumen: familiarity with APIs and technical concepts.
- A well-rounded contributor with strong product sense, communication, and storytelling skills.
- Ability to thrive in a cross-functional environment, collaborating with diverse stakeholders and subject matter experts to deliver impactful, user-facing solutions.
- Experience working in a startup or fast-paced, high-growth environment, comfortable navigating ambiguity and driving results.
Base Salary: $168,000 - $198,000
- Health, vision, and dental insurance; HSA Contribution Match
- Unlimited PTO
- 401(k) match
- Voluntary Life Insurance and AD&D
- 3% cashback on all Privacy purchases
- 12-weeks fully paid parental leave
- Work From Anywhere: work from anywhere in the world 4-weeks each year
- 5-Year Fully Paid 4-Week Sabbatical Program
We believe in-person collaboration boosts creativity, communication, and agility, which are key to our growth. Employees in the NYC area are asked to work from our SoHo office three days a week - Tuesdays and Thursdays are core in-office days - the third is flexible.
In-office employees receive:
- $50/month towards your commute
- Free lunch every Tuesday and Thursday
Top Skills
What We Do
Before Lithic, we started Privacy.com in 2014 to build the safest and easiest way for consumers to pay online. We worked with a legacy issuer processor and it took us over a year to launch our card program. Even after we were up and running, scaling and ongoing maintenance were a pain—batch processing delays, scheduled downtime windows, and black-box systems we couldn't debug.
From this experience, we learned firsthand that the financial services supply chain is broken—in the United States, the industry is still dominated by 30-year-old companies that run on mainframes.
So we built Lithic, the issuing and processing infrastructure we always wanted, with developer-friendly, modern, well-documented APIs, insanely fast speed-to-market, and flawless reconciliation—purpose built to give card issuers extremely high levels of observability, control, and flexibility over their card programs. We own the entire technical stack: direct connections to Visa, Mastercard, and Amex, our own authorization engine delivering sub-100ms responses, an immutable ledger system, and real-time webhooks for every transaction event.
Today, we power card programs for 100+ innovative companies including Mercury and Privacy.com—maintaining 99.99+% uptime without maintenance windows while processing billions in payment volume. And we're just getting started.
Lithic currently has 150+ employees in 26 states and 6 countries, with an HQ in NYC, backed by Bessemer, Index, and Stripes.
Why Work With Us
Our team is at the center of everything we do. But we know that work isn't everything, we value flexibility and quality benefits. We strive to be a place where you know your ideas are always heard, you and your teammates learn from each other and make each other better, and you know your work is impacting users and the industry at large.
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