About Us
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.
Learn more at www.ujet.cx.
Opportunity
The Solutions Consultant plays a critical role in demonstrating the value of the UJET platform and helping to drive contact center transformation. You will collaborate with prospects, customers, and the Sales team, providing technical pre-sales support and leading the overall solution design to satisfy customer requirements and accelerate platform adoption. This position also supports internal departments across the organization as a technical resource and Subject Matter Expert (SME) for cloud contact center. Solution Consultants must have broad and deep expertise across the range of contact center management and operational methodologies, processes, and best practices.
Responsibilities
- Demonstrate the value proposition of the UJET platform and solution through highly customized product demonstrations.
- Collaborate with your dedicated Account Executive in a fast-paced sales environment to identify and uncover customer business goals, needs, and pain points.
- Act as the voice of the customer and collaborate with UJET’s Product and Engineering teams on strategic roadmap initiatives to accelerate growth.
- Create strategic and technical sales strategies, presentations, and product demonstrations for enterprise customers.
- Leverage your knowledge of the platform to create scalable, technical demonstrations, and proof-of-concept use cases for the wider Solutions team.
Requirements
- Bachelor's Degree from an accredited college or university, or equivalent experience
- At least 3 years in a client-facing sales, presales, consulting, or technical architect role selling CCaaS
- Telephony or Contact Center experience.
- Proficiency and experience successfully imploring various sales methodologies (preferably MEDDIC)
- Hands-on experience working with one or more popular CRM systems (Salesforce, Zendesk, Microsoft Dynamics, Sugar CRM, SAP, etc.)
- Proven team player – experience selling with an AE
- Experience with technology stacks including CRM, communication platforms, analytics, personalization technologies, and homegrown customer databases
- Highly dependable, self-starter, and high energy with a positive attitude.
- Excellent organization and time management skills
- Excellent communication skills - written, verbal, and presentation
- 20 - 30% Travel Required within your region
Annual US Hiring Range: $145,000-$155,000 annual base salary + commissions
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
UJET is an Equal Opportunity Employer
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).
UJET DEI Statement
At UJET, everyone is welcome and supported in their development at all stages in their career journey with us. Fostering a diverse and inclusive culture is at the core of everything we do. It is embedded in our values to always: Be Human, Accountable, Respectful, Transparent and Speak up. We actively celebrate the unique attributes of our colleagues and work to create an environment of inclusion and belonging for them.
Fair Chance Employer
We value diverse experiences and we are committed to considering individuals with criminal records and providing a fair chance at employment.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!
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What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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