Solutions Consultant

Job Description

As a Solutions Consultant at Zendesk, you'll play a pivotal role in crafting the future of customer and employee experiences. This is an outstanding opportunity to join a world-class team where your dedicated work and expertise will be highly valued. We are seeking an exceptionally hardworking individual who thrives in a fast-paced, innovative environment and is committed to ongoing learning and development.

What you'll be doing

• Serve as the technical lead in the sales process, providing expert mentorship on Zendesk solutions.

• Collaborate closely with Sales, Marketing, and Product Managers to bridge technical gaps between prospects and our sales team.

• Successfully implement and manage technical information delivery to both onsite and virtual customers.

• Conduct and lead customer pilots and Proof of Concepts to demonstrate the value of Zendesk solutions.

• Encourage confidence in our prospects by effectively communicating the technical merits of our software to Enterprise and Mid Market executives.

• Continuously challenge and support your colleagues to drive improvement and secure wins.

• Maintain a prime technical relationship with prospects to ensure customer happiness.

What you bring to the role

• Proven ability to sell to and convince senior executives of the technical merits of software solutions.

• Experience mapping RFI/RFP requirements to relevant software solutions.

• Outstanding interpersonal, communication, and presentation skills.

• Outstanding problem-solving capabilities with a curiosity about meeting business requirements with technical solutions.

• Ability to scope solutions using existing products and influence new product development.

• A clear dedication to customer service and outstanding interpersonal abilities.

• Willingness to travel as needed.

Basic Qualifications:

• 3+ years of Pre Sales experience preferably for an enterprise software product

• Knowledge of SaaS Business applications.

• Experience with customer pilots and Proof of Concepts.

• Bilingual proficiency in English and one other Asian language (e.g, Mandarin, Bahasa Indonesia, Bahasa Melayu).

Preferred Qualifications:

• Awareness of CCaaS and peripheral technologies.

• Previous consulting experience with enterprise-class software solutions.

• Broad knowledge in either Customer Service software, ITSM, Data warehousing, Business intelligence, Workforce Management, QA, Integration & middleware.

• Understanding of AI's impact on the customer service industry.

• Domain expertise in specific industries.

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The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.