We are looking for a Solutions Consultant to serve as a trusted solution expert across Sales, Customer Experience, Implementation, Product, and Partner teams. In this role, you will help scope complex customer needs, design scalable solutions, support implementations, and provide guidance on best practices. You’ll work closely with cross-functional teams to identify risks, solve complex challenges, and ensure solutions are aligned with product capabilities and long-term customer success.
Responsibilities- Support Sales, Implementation, Product, and Partner teams as a subject-matter expert on complex customer solutions.
- Participate in sales discovery and help scope business requirements, workflows, integrations, data migration, and advanced configurations.
- Identify potential risks, dependencies, edge cases, and product gaps during discovery and solution design.
- Validate proposed solutions against current product capabilities, implementation standards, and delivery feasibility.
- Clearly document scope, assumptions, dependencies, risks, and mitigation strategies.
- Provide solution guidance and support during implementation, including complex workflows, architecture decisions, data strategies, and scope changes.
- Serve as an escalation resource for complex or ambiguous customer and implementation requirements.
- Support partner-led implementations by reviewing solution designs and implementation plans and ensuring consistent quality.
- Collaborate with Product and Engineering to identify recurring implementation challenges, product gaps, and opportunities for improvement.
- Facilitate brainstorming and solution-design sessions with Sales, Implementation, Product, and Partner teams.
- Help develop and improve discovery questions, scoping templates, and solution-design frameworks.
- Coach teams on scalable, supportable solution approaches and best practices.
- Stay current on industry trends, product capabilities, and relevant technologies.
Requirements
- 4+ proven experience in a Solutions Consulting, Solutions Engineering, Consulting, Implementation, or similar role.
- Experience supporting complex customer solutions from discovery through implementation.
- Strong understanding of business software, IT systems, integrations, and technical/functional solution design.
- Experience with project management and cross-functional collaboration.
- Strong analytical and problem-solving skills, with the ability to understand complex business requirements and translate them into practical solutions.
- Excellent communication and presentation skills, including the ability to work with customers, executives, Sales, Product, Implementation, and Partner teams.
- Ability to identify risks, challenge assumptions, and recommend scalable solutions.
- Strong understanding of implementation best practices and customer delivery.
- Willingness and ability to continuously develop knowledge of the industry, product, and technology.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off (Vacation & Holidays)
- Training & Development
- Travel Bonus
- Maternity & Paternal Leave
Skills Required
- 4+ years of experience in Solutions Consulting, Solutions Engineering, Consulting, Implementation, or a similar role
- Experience supporting complex customer solutions from discovery through implementation
- Strong understanding of business software, IT systems, integrations, and technical or functional solution design
- Experience with project management and cross-functional collaboration
- Strong analytical and problem-solving skills, including translating complex business requirements into practical solutions
- Excellent communication and presentation skills with customers, executives, Sales, Product, Implementation, and Partner teams
- Ability to identify risks, challenge assumptions, and recommend scalable solutions
- Strong understanding of implementation best practices and customer delivery
- Willingness and ability to continuously develop industry, product, and technology knowledge
Neostella Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Neostella and has not been reviewed or approved by Neostella.
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Leave & Time Off Breadth — Paid time off begins at a generous level from the first year. Additional elements like volunteer time and a birthday day off in some materials broaden paid time away.
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Healthcare Strength — Health coverage is presented with multiple plan options and a sizable employer-paid share of medical, dental, and vision premiums. Insurance coverage is positioned as a strong component of the overall package.
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Parental & Family Support — Fully paid parental leave is explicitly advertised for birth, adoption, foster, or legal custody. This enhances family support alongside core medical benefits.
Neostella Insights
What We Do
Neostella is a global hyperautomation firm with expertise in Robotic Process Automation (RPA), Business Process Management (BPM), Application Integration (iPaaS), Custom Development, and more. We take a solutions-based approach to hyperautomation and will work closely with your team to create solutions utilizing the right technologies to deliver your business objectives. With office locations in North America, South America, Europe and Asia, our global team offers ongoing 24/7 support, ensuring long-term success after your automations go live.
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