Our mission is to help customers grow valuable media brands with their content. Join our diverse group of focused, hardworking professionals who are passionate about doing work that’s challenging and fun — and who strive to maintain a healthy work/life balance.
About the Role
As a Solutions Consultant, you will work directly with clients during implementation and project engagements to design, configure, and deploy solutions within the AdBook platform. You will partner with internal teams across Product, Engineering, and Client Success to translate client business requirements into scalable technical solutions. This role is highly project-focused and requires a strong combination of technical aptitude, problem-solving, and client consulting skills.
Key Responsibilities
Lead Implementation Projects- Guide clients through onboarding and implementation of the AdBook+ platform
- Translate business requirements into system configuration and workflows
- Deliver project milestones including discovery, configuration, testing, training, and go-live support
- Ensure projects are delivered on time and aligned with agreed scope
- Become an expert in the features, capabilities, and configuration of the AdBook+ platform
- Configure system features to support client business workflows
- Provide recommendations on best practices and optimal platform use
- Support integrations and data workflows where applicable
- Serve as a subject matter expert during implementation and project engagements
- Troubleshoot configuration and workflow issues
- Provide training and guidance to client teams on platform functionality
- Document solutions and configuration approaches for internal and client reference
- Work closely with Product and Engineering to escalate and resolve technical issues
- Partner with Sales and Client Success to support solution design when needed
- Provide feedback to Product teams based on implementation experience and client needs
- Bachelor’s degree in a related field or 2-4 years of experience
- Contribute to implementation playbooks, documentation, and best practices
- Identify opportunities to improve delivery processes and client outcomes
- Share knowledge and mentor team members when appropriate
- Strong analytical and problem-solving skills
- Experience working with complex software platforms and client implementations
- Ability to translate business processes into technical solutions
- Experience managing projects or implementation workstreams
- Excellent communication skills with the ability to engage both technical and non-technical stakeholders
- Strong organizational and time management skills
- Ability to manage multiple projects and priorities simultaneously
- Comfort working cross-functionally with Product, Engineering, and Commercial teams
- Comprehensive Health, Dental, and Vision Insurance
- 401K with company match (100% of the first 3% and 50% of the next 2%)
- Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parents
- Phone and internet stipend
- Wellness, learning, and coworking reimbursements
- Flexible work hours
- Unlimited PTO
- 11 paid holidays and December holiday closure
- Annual In-Person Event
- The compensation range for this position is $90,000 - $115,000.
Skills Required
- Bachelor's degree in a related field or 2–4 years of relevant experience
- Experience working with complex software platforms and client implementations
- Ability to translate business processes into technical solutions
- Experience managing projects or implementation workstreams
- Strong analytical and problem-solving skills
- Excellent communication skills with technical and non-technical stakeholders
- Strong organizational and time management skills
- Ability to manage multiple projects and priorities simultaneously
- Ability to work cross-functionally with Product, Engineering, and Commercial teams
- Contribute to implementation playbooks, documentation, and best practices
- Identify opportunities to improve delivery processes and client outcomes
- Share knowledge and mentor team members when appropriate
What We Do
Improve audience engagement, inform editorial decisions, and increase readership. Chartbeat delivers real-time analytics, content intelligence, and transformative newsroom tools for digital media and publishing companies around the world. We believe that today’s content creators need mission-critical insights – in real time and across desktop, social, and mobile platforms – to build a loyal audience. That’s why our software goes beyond clicks and pageviews so content creators can understand what, within their content, is keeping people engaged. Partnering with over 60,000 media brands across 60+ countries, Chartbeat’s tools help the world’s leading media companies understand, measure, and build business value from the attention earned by their content. We're constantly on the lookout for talented and energetic folks to join our Chartteam in our growing-every-second Manhattan office.
